Windows 10: Surface Laptop is not listing in child's device list

Hi There


I have added my son's surface laptop in my family safety group but that device is not listing my son's profile.


Also my family Windows 10 PC is not listing my younger son's profile and not getting any activity report for him


Could you please help me to fix it?


Thanks


Seby

:)

 

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Hi. When I log into my Microsoft account and check under Devices, I only see 3 out of 4 devices that I use with the account. Listed are two nokia windows phones running win 8.1 and 1 hp stream 11 laptop running windows 10.

My main hp-15 laptop running windows 10 is not listed.

I've tried the steps here:

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Thanks