Windows 10: Surface Laptop Studio is unexpected system instantly downed when put sleep and go in lid

I put my Surface Laptop Studio i5 no dgpu in sleep mode by pressing power, and I do lid close.For about 1h:30m, I reopen the laptop, and see the laptop doing maybe cold booting, not in hibernation state.When I take a look at reliablity report, it having BSOD event shown in picture it is in thai languageThat driver is Intel Graphics Driver. It happens many time yesterday 1x and today 2x. And that incident report is automatically sented however even I disable automatic reboot on failure, BSOD is not still displayed when I open lid, it show booting instead. Idk, if this and whole problem

:)

 

Laptop does not shutdown when i click shutdown and close the lid, it sleeps instead.

Hi Gan,

This scenario happens when your Power Options is misconfigured. For us to have this isolated, we suggest that you follow these steps:

• Click on Start.
• Select Settings.
• Click on System.
• Select Power & sleep tab.
• On the right side, click on Additional power settings.
• On the left pane, select Choose what closing the lid does.
• Under Power button and lid settings, click the drop down next to
  When I close the lid.
• Select Shut down.
• Click on Save changes button.
• When you’re ready to make your PC shut down, close your laptop's lid.
  

Note: Every time that you will close the lid, your laptop will automatically shut down.

Let us know if you have other concerns.

 

Laptop goes to sleep when the LID is closed while playing the game.

Hello,

I realize the inconvenience you are facing in your laptop regarding the sleep mode while playing game. We will help you.

To assist you better, I suggest you to answer the below questions.

• Have you connected the external monitor to the Laptop?
• Did you make any recent changes prior to the issue?
• Are you facing this issue specifically when playing the specific Game?
• Are you facing this issue after any recent updates installed?

This issue might have caused due to the power settings for the closing of LID is set to sleep mode.

I suggest you to follow the below steps and check if it helps.

• Press Windows + X keys and select the Control Panel.
• Select Power options by searching in search box.
• Right side select Change Plan setting next to the power plans.
• Select the Change advanced Power plan settings.
• Under the list select and expand Power buttons and lid.
• Select Turn off the display under the drop down of setting.
• Click Apply. Ok.
• Close the LID and Check if the issue resolves.

Please post to us with the results to help you better.

 

When close lid during shutting down, PC go into sleep.

Hello,
I've got a problem (or a feature ? Not so sure) that when I finish my work, I shutting down my laptop, while waiting it to be shut down, I close the lid.
The problem is when I close the lid, the laptop go into sleep mode, and when I back to work, I open the lid to press the power button and it resume the 'shut down' process.
This hasn't happen before, any suggestion ? Many thanks

OS: Windows 10 Pro (build 14393.693) 64bits