Windows 10: Surface Mobile Mouse pair problem

I unpair my surface mobile mouse from my surface pro 7 with windows 10, but I could not pair anymore. My surface even cannot find it when I select "Add Device" in the "Bluetooth & Device" option.

:)

 

Arc Touch Mouse | Surface Edition can't Pair

1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
   
2. Are you trying for the first time to connect or was it working before?
   No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.
   

Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
devices. The same thing happened for both mice.

 

Arc Touch Mouse | Surface Edition can't Pair

Hello Brave,

Thank you for writing to Microsoft Community Forums.

Please provide some additional information, so that we can assist you better.

1. Was there any changes made in software or hardware?
   
2. Are you trying for the first time to connect or was it working before?
   

I would suggest you to try these steps and check if this resolves the issue.

Method 1:

Follow these steps to run Hardware and Devices troubleshooter:

1. Press Windows key + W and type troubleshooting.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click Hardware and Devices.

5. Follow the on-screen instruction to run the troubleshooter.

Method 2:

If your Bluetooth mouse isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some things to try.

Make sure your mouse is paired with your PC

1. Press and hold the pairing button on your mouse for 5-7 seconds, then let the button go. The light will blink to show that the mouse is discoverable. The pairing button is usually on the bottom of the mouse.

2. On your PC, select the Start button, then select Settings>Devices > Bluetooth & other devices.

3. Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose your mouse from in the list of devices. Follow any other instructions if they appear, then select done.

Method 3:

Please refer the Microsoft article: Connect to Bluetooth and USB-C devices

Do get back to us if you have more queries regarding Windows.

Hope it helps.

Harish

Microsoft Community - Moderator

 

Microsoft Surface Mouse

Hi Monica,

Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to your device before this issue occurred?

In the meantime, we suggest that you follow the steps provided in this
link. It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

We are looking forward to your response.