Windows 10: Surface pen not working with photoshop

Hi! My surface pen is not working with Photoshop but it does work with other apps what should i do?

:)

 

Surface Pen

Hi Paul,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you.

Let’s try simple steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps.

Troubleshoot Surface Pen

Troubleshoot your Surface Pen

Hope this helps. Post us with the status we will be glad to help you.

 

Surface book pen not working with Photoshop CC

Original Surface book. Latest update KB4089848 killed pen support for photoshop.

Like here

Only way for me to get it going again is to uninstall update. Unfortunately my first go around ended up being stuck in the "windows is preparing...do not turn off computer" screen (waited 45 mins) so I did a hard restart.

The problem is the last time I got stuck on that screen, I had to bring it in to an MS store and they replaced it because they couldn't fix it. That was when it was still under warranty. I am out of warranty now and unfortunately I cannot use the pen with
Photoshop CC because of the latest update. I am not confident uninstalling the update because of my previous experience. Any advice from anyone? Can I still bring it to an MS store for them to take a look at even if it's out of warranty? I don't want to be
charged an arm and a leg for something that just "broke" because of an update

 

Microsoft surface book pen buttons work but pen tip will not write

Hello, Tjsem!

Thanks for reaching out to Microsoft Community and posting your concerns with your Surface Pens that stopped working on your Surface Book. We are sorry to learn about this and we appreciate you letting us know so we can help you out.

You mentioned that you performed some troubleshooting steps and the issue is still present. Since the pen cap functions and inking is the only issue on your pens, may we know if you are able to zoom in and out using your fingers on to your screen? We need
to know if it has something to do with the multi-touch feature preventing your pen to write.

In the meantime, check the steps below. You may have performed these steps, kindly complete them in the same exact order.

• Verify that the pen's LED light is coming on by pressing and holding the pen cap for 3-7 seconds.
  
  Once on, please do the next step.

• Run Surface Diagnostic Toolkit and
  make sure to complete the tasks.
  

If your pen still does not ink, please reinstall the drivers of the pen and touch.

1. While the Surface Pen is paired on your Surface device, open Device Manager.

2. Click View on top and check Show hidden devices

3. Expand Human Interface Devices > HID-compliant pen > Uninstall
device

Surface pen settings > Uninstall device

Surface pen integration > Uninstall device

HID-Compliant touch screen > Uninstall device (if
you see 2 of these drivers, uninstall both)

Intel (R) Precise Touch Device > Uninstall device

4. Expand Firmware > Surface touch > Uninstall device

5. Expand System devices > Surface pen pairing > Uninstall device

Surface Touch Servicing ML > Uninstall device

Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it unchecked then
hit Uninstall. Do this for all drivers asked to uninstall

6. Restart

7. After Restart, check in Settings > Devices,
if the Surface Pen is still paired on the device. If it is still paired, remove and add the Surface Pen again.

8. Test the Surface Pen

We hope this helps you out. Otherwise, don't hesitate to update us so we can further assist you.

Regards,