Windows 10: Surface Pen not working

My Surface Pen is paired and connected to my Surface Book 3; however, none of the shortcut buttons like the eraser and side buttons appear to work. I'm not sure if this problem is associated to the pen's battery or apps interfering with the connections.

:)

 

Surface Pen

Hi Paul,

Welcome to Microsoft Community and we appreciate your interest in Windows 10.

I will definitely assist you.

Let’s try simple steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps.

Troubleshoot Surface Pen

Troubleshoot your Surface Pen

Hope this helps. Post us with the status we will be glad to help you.

 

Microsoft surface book pen buttons work but pen tip will not write

Hello, Tjsem!

Thanks for reaching out to Microsoft Community and posting your concerns with your Surface Pens that stopped working on your Surface Book. We are sorry to learn about this and we appreciate you letting us know so we can help you out.

You mentioned that you performed some troubleshooting steps and the issue is still present. Since the pen cap functions and inking is the only issue on your pens, may we know if you are able to zoom in and out using your fingers on to your screen?
We need to know if it has something to do with the multi-touch feature preventing your pen to write.

In the meantime, check the steps below. You may have performed these steps, kindly complete them in the same exact order.

• Verify that the pen's LED light is coming on by pressing and holding the pen cap for 3-7 seconds.
  
  Once on, please do the next step.

• Run Surface
  Diagnostic Toolkit and make sure to complete the tasks.
  

If your pen still does not ink, please reinstall the drivers of the pen and touch.

1. While the Surface Pen is paired on your Surface device, open Device
Manager.

2. Click View on top and check Show hidden devices

3. Expand Human Interface Devices > HID-compliant
pen > Uninstall device

Surface pen settings > Uninstall
device

Surface pen integration > Uninstall device

HID-Compliant touch screen > Uninstall
device (if you see 2 of these drivers, uninstall both)

Intel (R) Precise Touch Device > Uninstall device

4. Expand Firmware > Surface touch > Uninstall device

5. Expand System devices > Surface pen pairing > Uninstall device

Surface Touch Servicing ML > Uninstall device

Note: If prompted with a checkbox stating "Delete the driver software for this device", leave it unchecked then
hit Uninstall. Do this for all drivers asked to uninstall

6. Restart

7. After Restart, check in Settings > Devices,
if the Surface Pen is still paired on the device. If it is still paired, remove and add the Surface Pen again.

8. Test the Surface Pen

We hope this helps you out. Otherwise, don't hesitate to update us so we can further assist you.

Regards,

 

Surface pen not writing.

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Which model of Microsoft Surface you are using?
• Is it not working only in writing mode?
• You have also mentioned Windows 10 PC in your query? Are you facing issue on computer?
  

Please refer the steps in the given Microsoft help article :

Troubleshoot Microsoft Surface Pen with two side buttons:

Troubleshoot your Surface Pen

Reboot the device and check the issue.

Hope this information is helpful. Please post back for further assistance, we'll be glad to assist you.

____________________

Thanks & Regards,