Windows 10: Surface Pro 2017, Win10Pro x64: Explorer crash Windows.UI.XamlHost.dll

Hi:

I have periodic explorer crashes on my Surface Pro 2017, Win Pro x64 (it is fully updated; sfc /scannow does not reveal any integrity errors). The crash seems to occur periodically about every three to four days) after a Hello Windows log-in. It seems to involve Windows.UI.XamlHost.dll based on the below (from Event Viewer). It seems that it only occurs when the Surface is running on battery (it usually happens after I bring it home from uni). I have also created a crash dump which is here: explorer.exe.18980.dmp

I have been trying to get suggestions on Microsoft Community for a few months: here is the six page thread (no big insights but you can see the various fixes which have been tried: Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

I am at a loss to understand what the problem is here. I am glad to disable Hello Windows if this would end the problem. Thanks in advance for any help on this

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When I look in the Event viewer I see errors like this:

Event ID 1000

Faulting application name: explorer.exe, version: 10.0.16299.125, time stamp: 0xfeba44fb
Faulting module name: Windows.UI.XamlHost.dll, version: 10.0.16299.15, time stamp: 0x00f27b8f
Exception code: 0xc0000409
Fault offset: 0x0000000000001db1
Faulting process id: 0x1880
Faulting application start time: 0x01d38282e4131af4
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.XamlHost.dll
Report Id: 6e835576-b35e-4d24-b6ce-331b05fa2c55
Faulting package full name:
Faulting package-relative application ID:


If I click on Start > type "view all" then click on "View all problem reports Control panel" the "Windows Explorer" "Stopped working" errors and then double click on one I would get something like this:

Source
Windows Explorer
Summary
Stopped working
Date
‎11/‎26/‎2017 10:53 AM
Status
Report sent
Description
Faulting Application Path: C:\Windows\explorer.exe
Problem signature
Problem Event Name: BEX64
Application Name: Explorer.EXE
Application Version: 10.0.16299.15
Application Timestamp: 66e02565
Fault Module Name: Windows.UI.XamlHost.dll
Fault Module Version: 10.0.16299.15
Fault Module Timestamp: 00f27b8f
Exception Offset: 0000000000001db1
Exception Code: c0000409
Exception Data: 0000000000000007
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2eb9
Additional Information 2: 2eb9591f0e04c7cfea277e3f34d3348f
Additional Information 3: 9333
Additional Information 4: 9333781589f3ec46cd357f0fda06eea0
Extra information about the problem
Bucket ID: 15f01e3e317a50b7b6bb92d1b9fc4f7c (116455065336)

:)

 

Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

Thanks auggy!

I am installing now though pretty sure this is not going to do it: we tried updating the Intel driver (to 15.60) a few weeks back. Of course I will be keep reporting back, and again I appreciate all of your patience I really do appreciate it.

 

Surface Pro 2017, Win 10 Pro x64: Explorer crash (Windows.UI.XamlHost.dll)

7-Zip is a very good program and one that I would recommend so I would say stay with that one.

 

Sorry should have added:
I have updated my Intel graphics card and firmware (see p2 of the answers.microsoft.com post above)

 

Just a small update: here is a new explorer crash dump. As I said, I get about three days between them roughly. I have not gotten any responses on this, but perhaps a mod could chime in on this?

crash dump: explorer.exe.15108.dmp

 

Have you contacted Microsoft? You should be under warranty, correct? Or have you considered resetting your system?

 

Thanks for the response.

I have had my surface since August, so I am out of technical support but still under warranty (well I assume so, I purchased it on Amazon). If I sent it back I would get a refurbished model right? Not too keen on that?

Getting some Microsoft tech support would be quite helpful, but I am not sure how to even get that started.

And I have never reset a Win10 computer. I assume that basically is like reinstalling the OS (and everything on this would be wiped out)?

Thanks for any suggestions on this!

 

Another crash in the meanwhile: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

It always happens when coming out of hibernation (or formerly sleep) when on battery.

 

Another crash: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Each time I am getting this the Hello Windows startup is a bit slow, it says something like get closer or looking for options, and then when I get in explorer has crashed. Is there a way to disable Hello Windows

 

RE: Windows Hello. I don't use it so don't know much about it. I reckon it can be disabled via Settings App > Accounts > Sign In Options. That's just a guess

RE: Explorer crashes. Maybe try this:

explorer crashes Solved - Page 3 - Windows 7 Help Forums

You'd need the version here instead of the version linked in the post:

Puran Disk Cleaner Download


Try deleting desktop.ini files in Dropbox folders then reboot. (Clear include list and just look for and delete desktop.ini files in dropbox folders)

If the utility cannot detect ans scan Dropbox then it won't be of use. I don't use Dropbox so cannot test.

 

Thanks Callender! That mainly seems to be about another cause, and I have already uninstalled DropBox a few weeks back since I thought that was the problem (it was not). I have also not installed Google Drive so not that either. Anyway will keep giving it a look, thanks!

 

another explorer crash:
Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

Just curious has anyone seen anything like this ever?

 

I'd say try updating your graphics driver.

*** WARNING: Unable to verify timestamp for igd10iumd64.dll
*** ERROR: Module load completed but symbols could not be loaded for igd10iumd64.dll

 

Thanks Callender. I did do this already.

Is there anyway to see what the most recent version of the graphics driver?
I have an Intel Iris Plus Graphics 640
and the driver is,
Version: 23.20.16.4944
Date: 2/4/2018

 

I use this to check: Download Intel® Driver & Support Assistant

But i might be better to visit your computer manufacturer's website to check for graphics driver downloads.