Windows 10: Surface Pro 3 Bitlocked - What to do

HI,My Surface Pro 3 is Bitlocked. There was no reason it should do this. I never enabled BL, and it only happened when I opened it after 2 weeks of not using it. Must have been a Win 10x64 update.I never had a key so am stuck.In Bios is see there I can enable or disable TPM etc.As I am going to have to install Win 10 or 11 again from a Rufus USB, should I disable TPM etc or keep it enabled?I never want to encrypt my drive and never want this to happen again.Will Rufus clean the drive before installing Win ?

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Bitlocker Locked on Surface 3

Hi Kenjan82

I'm Wilfredo S an Independent Advisor

How to reset Surface Pro 3 with bitlocker lock out

https://answers.microsoft.com/en-us/surface/for...

I hope it helps you

 

Locked by BitLocker on Surface Pro 3?

Hello,

I would like to inform that as it did not ask for recovery key at the time of Recovery. As you are facing Startup issue with Surface Pro 3, I suggest you to follow the troubleshooting steps provided in the links below and check if it helps.

Surface won’t turn on, Windows won’t start, or the battery won’t charge

https://www.microsoft.com/surface/e...surface-wont-turn-on?os=windows-10&=undefined

Surface turns on, but Windows won’t start

Microsoft Surface Copilot+ PCs, Laptops, 2-in-1s, Computers & All-in-Ones | Microsoft Surface

Hope this helps. Keep us posted on the status for further assistance.