Windows 10: Surface Pro 3 Dogged by New Battery Issues

Brink · Sep 21, 2016

This week, new complaints from Surface Pro 3 owners suggest that Microsoft’s recent fix for endemic battery life issues has in fact caused new, different and more serious issues. In fact, some believe that it was Microsoft’s August fix that is causing this new issue.

Here we go again.

As you may recall, Microsoft uses two sources for its Surface Pro 3 batteries, Simplo and LG.

In July, Surface Pro 3 users began complaining about battery life issues which, in some cases, were so serious that the devices couldn’t be used unless they were plugged into power. After a bit of investigation, one commonality was discovered: All of the impacted Surface Pro 3 devices utilized Simplo-made batteries. And a few weeks later, Microsoft had some good news: It said that the problem could be solved by a software fix. Which it later said it was testing.

Then, over a month and a half after the battery life issues were first reported, Microsoft finally delivered that fix. And it seemed, based on reports I received from readers on Twitter and via email, that Microsoft had indeed fixed the problem. That was August 29.

Over three weeks later, it’s clear that the Microsoft fix has triggered another round of battery life problems. And amazingly, improbably, this one is even worse.

This time, Surface Pro 3s with LG-made batteries are impacted, and this time, many users are discovering that their devices are unusable, or only usable for a few minutes at a time. Even when connected to power.

As always, Microsoft is moving slowly to quietly address this new problem...
Click to expand...

Read more: Surface Pro 3 Dogged by New Battery Issues - Thurrott.com

Tip How to Generate Report of Battery Usage in Windows 10

:)

LauraW7514 · Sep 21, 2016

Surface Pro 3 battery display stuck at 99%

I completed the update from 8/29 available from the following links -

https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined

Surface Pro 3 battery indicator issues (stuck at 99% & percentage never changes)

https://www.microsoft.com/surface/e...pro-3-update-history?os=windows-10&=undefined

v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions
as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more
information.

And the steps to start and restart twice after the installation.

I have used my Surface Pro 3 regularly and have had a total of 5 charging cycles.

I just installed the update on my affected Surface Pro 3. What should I expect now?

After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize
as it relearns the actual battery capacity in your Surface Pro 3.

However my Surface Pro 3 battery icon still displays 99% battery life constantly and then shuts down unexpectidly without warning.

HELLO. MICROSOFT - The UPDATE did NOT work!

Is there any other resolution to this problem?

I have also completed factory resets of my device in the past as well as checking for updates to the battery drivers.

All of which have provided me no resolution to this persistent problem.

Its greatly frustrating!

Please help!

HowardBecksted · Sep 21, 2016

How do i restore hidden icons to the task bar in surface?

Original Title: Surface Pro 3

how do i restore hidden icons to the task bar in surface? ie, battery level and speaker volume,mute. Surface Pro 3

Winuser · Sep 22, 2016

And this from a company that's going to cure cancer within a decade!

Windows 10: Surface Pro 3 Dogged by New Battery Issues

Surface Pro 3 Dogged by New Battery Issues

Surface Pro 3 Dogged by New Battery Issues

Surface Pro 3 Dogged by New Battery Issues

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