Windows 10: Surface Pro 3 Freezes Every Few Hours

Discus and support Surface Pro 3 Freezes Every Few Hours in Windows 10 Ask Insider to solve the problem; [ATTACH] submitted by /u/CMTraceBeaulieu [link] [comments] https://www.reddit.com/r/Windows10/comments/jwsyoz/surface_pro_3_freezes_every_few_hours/ Discussion in 'Windows 10 Ask Insider' started by /u/CMTraceBeaulieu, Nov 18, 2020.

  1. /U/CMTRACEBEAULIEU
    /u/CMTraceBeaulieu Win User

    Surface Pro 3 Freezes Every Few Hours

    /u/CMTraceBeaulieu, Nov 18, 2020
    #1
  2. ROOHI_TAJ
    Roohi_Taj Win User

    Surface Pro 3

    Hi ChrisWaters3,

    Thank you for writing to Microsoft Community Forums.

    Could you please help me with the below information:

    1. Does the battery drain out, if the tablet is not connected to peripherals?

    2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)

    I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
    However, I suggest you to follow the troubleshooting steps mentioned below:

    Method 1: Check the drivers.

    Step1: Battery driver

    1. Press Windows andR
      key together on your Keyboard.
    2. Type devmgmt.msc and hit enter.
    3. Click on view on top > Select Show hidden devices.
    4. Expand the Batteries option from the list.
    5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
      Properties.
    6. Click on Driver tab > check if you have the option to
      Roll Back Driver.
    7. If yes, Roll back the driver or uninstall it and restart the computer.
    Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

    Step 2: Keyboard driver.

    1. In the Device manager, go to ‘Other devices’, you will find
      Unknown devices.
    2. Double tap on the unknown device > click on
      Driver tab> click on update driver.
    3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
    4. Select keyboard, then click ‘Next’.
    5. Select HID Keyboard device and click finish.

    Method 2: Run the toolkit.

    Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

    I would suggest you to run the toolkit provided by Microsoft on
    Fix common Surface
    problems using the Surface Diagnostic Toolkit

    If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
    Surface Pro 3 Battery
    FAQ for the Surface Pro Embedded Controller Firmware update    .


    Hope it helps.

    Roohi Taj S

    Microsoft Community - Moderator
     
    Roohi_Taj, Nov 18, 2020
    #2
  3. ROGER
    Roger Win User
    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.


    A breakdown of the steps I've done to sometimes get it working

    • Leave Surface Pro 3 on about 2 hours on battery only.
    • Power on Surface Pro 3.
    • Working Keyboard.
    • Turn off Surface Pro 3 (or reboot)
    • Keyboard not working anymore
    • Another similar user here - Surface 3 type cover issue

    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, Nov 18, 2020
    #3
  4. SCOTTPLATT1
    ScottPlatt1 Win User

    Surface Pro 3 Freezes Every Few Hours

    SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

    The camera caused a system freeze every time it was activated so I thought why not restore.

    • I attempted to reset my Surface Pro 3 to Factory defaults.
    • The Surface Pro made it to 1% then crashed.
    • Now it is in a reboot loop.

    I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

    Do you have any suggestions on how to make it work again?
     
    ScottPlatt1, Nov 18, 2020
    #4
Thema:

Surface Pro 3 Freezes Every Few Hours

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