Windows 10: Surface Pro 3 screen replacement?

24c · Jul 31, 2018

Yesterday I dropped my 3.5 year old Surface Pro 3 - cracked the screen. The touch screen does not respond to touching now.
I can get a newer version - see pic - or try to get the screen replaced. This would be my 1st experience at having an electronic device repaired, very leery about it.

Suggestions appreciated!

:)

Brink · Jul 31, 2018

Microsoft will replace Surface Pro 4 devices with screen flicker issue

Surface Pro 4 screen flicker

Applies to: Surface Pro 4

Creating the best products and experiences for our customers is our top priority. We have heard your feedback and after careful examination, have determined that a small percentage of Surface Pro 4 devices are exhibiting a screen flicker that cannot be addressed with a firmware or driver update. To support customers affected by this issue, we will replace eligible Surface Pro 4 devices for up to three years from the date of purchase, free of charge.

Replacement Process

First, ensure that you have taken all the latest Surface and Windows Updates. Surface and Windows updates are designed to keep your device running in an optimal state. If screen flicker persists with all current updates installed, please contact Microsoft support. Once an agent has determined that your device is eligible for replacement, you will need to prepare your Surface for service. We will ship you a replacement device as soon as you return your existing device. Typically, it will take 5-8 business days for you to receive an exchange device from the date that you ship your current device back to us.

Additional Information

Only Surface Pro 4 devices, of any configuration, are covered under this program.

This offer is extended to both consumers and commercial customers.

This program does not apply to Devices damage caused by:

use with products not sold or licensed by Microsoft

any external cause (for example, by being dropped, exposed to liquid, or used with inadequate ventilation)

a repair done by anyone other than Microsoft or an authorized retailer or reseller.

The extension of a free replacement is applicable only for Surface Pro 4 devices which are experiencing screen flickering. For other repair needs, customers will continue to receive service under their existing Limited Warranty support or Microsoft Complete.

Microsoft provides replacement devices which are refurbished to the defined quality standards.

Customers who have already paid an out-of-warranty fee to repair the screen flickering issue will be offered a refund and should contact Customer Support for validation.

Click to expand...

Source: https://support.microsoft.com/en-us/...screen-flicker

Deepika Gowda · Jul 31, 2018

Bug check error on Surface Pro 3 with error: 0x0000014f

Hi,

Thank you for responding.

We appreciate your interest in resolving the issue.

I understand that you had an issue with Surface Pro 3, as most of the troubleshooting steps could not resolve the issue and got the replacement for the device.

As Surface Pro 4 device also facing the same issue, I suggest you to contact the retailer as it seems to be an hardware issue.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

Brink · Jul 31, 2018

Updates for Surface Pro 3 - Feb. 20, 2018

We've released a new driver and firmware update for Surface Pro 3. This update includes new firmware for Surface UEFI which resolves potential security vulnerabilities, including Microsoft security advisory 180002.

This update is available in MSI format from the Surface Pro 3 Drivers and Firmware page at the Microsoft Download Center. Click Download to download the following file:

SurfacePro3_Win10_15063_1801002_3.msi

For your reference, here is the driver version that is updated in this release and the improvement it provides:

Surface Pro 3:

Surface UEFI (v3.11.2350.0) resolves potential security vulnerabilities, including Microsoft security advisory 180002.

Click to expand...

Source: Updates for Surface Pro 3 (20 February 2018) Surface

See also: Surface Pro 3 update history

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