Windows 10: Surface Pro 3 with Simplo Batteries barely hold charge

Brink · Jul 18, 2016

If you have a Surface Pro 3 and your battery life has been failing to live up to expectations, you are not alone. Based on a thread in the Microsoft Answer forums and a few tips from readers, those who have devices with the Simplo batteries in them are quickly finding themselves with devices that barely hold a charge.

The problem is that starting after one year of the device being used, consumers are reporting that their battery life is a small fraction of what it was when they purchased the device. While battery degradation is expected of these devices as all batteries lose their ability to hold a charge over time, what is happening with the Simplo batteries is far outside the normal wear and tear of these devices.

Several users in the Answer forums have posted the battery report from their device and it clearly shows how these batteries have collapsed in terms of functionality. The problem is quite obvious but it’s when it finally shows up is the problem; this flaw does not show up until the device is outside the standard warranty period which leaves the user on the hook for a repair which will cost upwards of $500.

Microsoft has acknowledged that they are looking into the issue, which is a good sign for those who have been impacted by the problem but with no timeline for resolution, it leaves those with the issue stranded. The question becomes should you wait to see if Microsoft is going to act upon the issue or do you need to replace the device now and not waste time sitting idle while a potential solution is researched...
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Read more: Surface Pro 3 with Simplo Batteries Are Responsible For Microsoft’s Latest Surface Headache - Thurrott.com

Tip How to Generate Report of Battery Usage in Windows 10

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LauraW7514 · Jul 18, 2016

Surface Pro 3 battery display stuck at 99%

I completed the update from 8/29 available from the following links -

https://www.microsoft.com/surface/en-us/support/pro-3-battery-faq?os=windows-10&=undefined

Surface Pro 3 battery indicator issues (stuck at 99% & percentage never changes)

https://www.microsoft.com/surface/e...pro-3-update-history?os=windows-10&=undefined

v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware. This update corrects the firmware component that functions
as a "fuel gauge" so that the battery capacity is accurately reported. See Surface Pro 3 Battery FAQ for the 8/29/2016 System Firmware Update for more
information.

And the steps to start and restart twice after the installation.

I have used my Surface Pro 3 regularly and have had a total of 5 charging cycles.

I just installed the update on my affected Surface Pro 3. What should I expect now?

After you install the update and restart your Surface Pro 3 a second time, you'll immediately be able to start using it on battery again. Over the next five charge and discharge cycles, the gauge will stabilize
as it relearns the actual battery capacity in your Surface Pro 3.

However my Surface Pro 3 battery icon still displays 99% battery life constantly and then shuts down unexpectidly without warning.

HELLO. MICROSOFT - The UPDATE did NOT work!

Is there any other resolution to this problem?

I have also completed factory resets of my device in the past as well as checking for updates to the battery drivers.

All of which have provided me no resolution to this persistent problem.

Its greatly frustrating!

Please help!

ShelleJohnson · Jul 18, 2016

Battery won't hold charge

My battery won't hold a charge. I have nothing running in the background and barely use it.

Windows 10: Surface Pro 3 with Simplo Batteries barely hold charge

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