Windows 10: Surface Pro 4 doesn't start

Discus and support Surface Pro 4 doesn't start in Windows 10 Installation and Upgrade to solve the problem; I installed the latest insider version 177738. One day later it suddenly stopped to work, doesn't respond. Keeping power button long enough down... Discussion in 'Windows 10 Installation and Upgrade' started by Perttir, Aug 17, 2018.

  1. PERTTIR
    Perttir Win User

    Surface Pro 4 doesn't start


    I installed the latest insider version 177738. One day later it suddenly stopped to work, doesn't respond. Keeping power button long enough down Windows menu disappears (system closes, i guess). After that i am not able to boot it anymore, even though i've tried every trick known to me!

    :)
     
    Perttir, Aug 17, 2018
    #1
  2. SUVARNA GOVINDA
    Suvarna Govinda Win User

    Surface Pro 4 - Crashes / Freezes

    Hi Edward,

    Thank you for posting your query on Microsoft Community.



    I understand your concern and will guide you in the right direction.

    The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

    Download drivers and firmware for Surface

    I would also suggest you to install all Windows update and check.

    Follow the steps:

    1. On the search bar type “Settings”.

    2. Click on “Update and Security”.

    3. Click on “Check for Updates”.

    4. Read and accept the license terms, and then tap or click Finish if the update requires it.

    Reference:

    https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

    Hope this information helps. Please let me know if you need further assistance.
     
    Suvarna Govinda, Aug 17, 2018
    #2
  3. BRINK
    Brink Win User
    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Aug 17, 2018
    #3
  4. SOKTHEARITHYI
    SokthearithYi Win User

    Surface Pro 4 doesn't start

    Surface Pro 4 screen not turn on after sleep

    Hi, thank you. I could restart my surface pro 4 but still could not fix the Surface Pro 4 screen not turn on after sleep. I am still looking forward to hearing more suggestions to fix the black screen after sleep.

     
    SokthearithYi, Aug 17, 2018
    #4
Thema:

Surface Pro 4 doesn't start

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