Windows 10: Surface Pro 4 - No Start Menu, Search, Cortana, Edge

I have a surface pro 4 and recently did a totally clean re-installation for Windows 10.. Machine is just over 12 months old.. and all of the below items don't work:


* Start menu inaccessible

* Search bar doesn't do anything

* Cortana doesn't work

* Microsoft edge doesn't work (took me half a day to finally connect to a working browser through cmd accessing old iexplorer.. Edge shows problem of file system error "-2147219196")

* Can't access windows update "package not registered"


Have tried all the below commonly listed solutions:


* sfc / scannow

* Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

* reinstalling device drivers

* DISM cleanup / restore

* re-installing windows 3x..


Very frustrated - Windows 98 was better than this.. at least the start button worked.. and computers lasted for more than 12 months. Glad I paid 1K for useless piece of junk from microsoft.


Maybe some of the good folks at eClerx or something can help me...


Thanks..

:)

 

Start Menu Search

Hi,

About your issue regarding the Start menu or Search, in order for us to assist you better. Please answer the question:

• Were there any recent changes made to your system prior to the issue?

In the meantime, we suggest you to check this link:
Troubleshoot problems opening the Start menu or Cortana. It contains troubleshooting steps prior to the issue.

We'll look forward to your response.

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.

 

Edge disappeared and start menu not working on Windows 10

Hello Richard,

We need to do further investigation on your concern so that we can isolate the issue regarding Microsoft Edge and Start menu:

• Have you tried to searching in Cortana search to check if Edge can be located?
• Besides powershell, what other troubleshooting steps have you performed?

In the meantime, you can download and run the
Windows apps troubleshooter to isolate the issue on Edge.

We also suggest that you download and run the
Start Menu troubleshooter to fix common Start menu issues.

We will wait for your response.

Regards.