Windows 10: surface pro 4 TouchPad stopped working

my TouchPad randomly stopped working. After research i understand that this problem is not uncommon. I've tried cleaning connections and several hard shut downs and holding down the fn key with many other suggested keys and yet still nothing. Any new ideas??.

:)

 

surface pro 4 touchpad not working

hi

I had this problem for a while now. my surface pro 4 type cover touchpad doesn't work. it used to work. my windows 10 has the latest updates installed. I tried uninstalling and reinstalling drivers which
I downloaded from Microsoft's website. my mouse works fine when I connect it to the device and my type cover touchpad also works on other surface pros. I used the troubleshooter for hardware devices and it also didn't help. what should I do?!

update:

I opened device management and under mouse and pointer devices found 4 HID compliant devices and uninstalled them all and suddenly my touchpad started working but after a restart it stopped working again.
I tried disabling the same 4 HID compliant devices and its working but this is a temporary solution. I'd like to know what is the problem and how to fix it?

 

surface pro 4 touchpad not working

Hi Mehrnaz,

Based on the description, it seems that you have done all the necessary troubleshooting steps to fix the issue with the touchpad. You may also check this

link for additional troubleshooting steps. If the issue persists, we suggest that you get in touch with the device manufacturer's website to have the most updated version of the driver.

Feel free to get back to us if you need further assistance.

 

Surface Pro 4 Pen will not write on screen

My Surface Pro 4 Pen which I got with Surface Pro 4 has stopped writing. I can connect pen with Surface Pro 4 and and all works except I cannot write on screen.
I suspect it is the tip of pen that does not work but cannot verify this.
Please note tip is not broken.
Before I purchase a tip kit can someone suggest what I can try to see if it is the tip or something else that is faulty.
My surface Pro 4 is up to date with all updates including BIOS updates. I use a Windows 10 Fall Creators Update.
Thank you.