Windows 10: Surface Pro 4 - Windows 10 - Hybernation Drivers Corruption and more

I have to open this issue, because I'm tired of searching all over the web for a solution and fix that it's imposible to resolve.


I have a Surface Pro 4 (256GB, 16 RAM, i7)… it's a great device, but it have things and some problems that it's driving me crazy.


Sound problems: I think it's a combination between hybernation/sleep and corrupted drivers. SP4 speakers sounds great with Dolby audio enabled (more volume and better sound). All works just fine when I start the Surface clean (clean start/restart), but the problems begin when the SP4 is activated after sleep or after hybernate mode. Most of the time, the left speaker sound is almost 0, and only the right one sounds normal. There aren't fix for this other than restart the whole system - Or/and sometimes, the sound is way distorted (like and overdrive sound) and I have to restart SP4 again.


One "temporary" solution is to turn off "Dolby" in sound configuration, but his action makes SP4 speakers sound very low... So it's not a real solution.


And I clearly know (as an owner of 3 different pcs) that Windows 10 have serious corruption driver/problems after hybernation! it's terrible because I have to restart PC everytime because all those problems: Sound problems, driver problems, mouse problems, random app crashes and many more. So, I really have to turn off the PC to make sure everything will work fine when I need the PC (I can't properly use Sleep or Hybernation because both ruin the experience in a way or another!)…


Another thing is Windows 10 WI FI problems - best known for IMPOSSIBLE connection to a network. No matter what - Windows 10 (on each device I have) sometimes, REFUSE to connect to a public/private network, and I do the imposible to fix it and no matter what, DONT WORK!!! I've lost hours trying to "repair" automatically everything, or disabling/enabling wi-fi trying to connect and NO, it WONT WORK!


This is so unveliable for devices and OS of 2018! Cannot be true, but IT IS.


If you have some REAL fix (and not copy and paste basic and repeated "formulas" from Microsoft support), they will be very welcome!.. Please don't suggest a RESET, or CLEAN INSTALL or all the "fixes" that been used previously. I've tried everything. This are serious bug in Windows/Surface, and I'm an advanced user.

:)

 

Surface Pro 4 - Crashes / Freezes

Hi Edward,

Thank you for posting your query on Microsoft Community.



I understand your concern and will guide you in the right direction.

The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

Download drivers and firmware for Surface

I would also suggest you to install all Windows update and check.

Follow the steps:

1. On the search bar type “Settings”.

2. Click on “Update and Security”.

3. Click on “Check for Updates”.

4. Read and accept the license terms, and then tap or click Finish if the update requires it.

Reference:

https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

Hope this information helps. Please let me know if you need further assistance.

 

Updates for Surface Book and Surface Pro 4 - April 5th 2017

Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


See also:

• Microsoft Surface Book update history | Surface firmware updates
• Microsoft Surface Pro 4 update history | Surface firmware updates

 

Surface Pro 4 i5 256GB; Micro SD reader not seen

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern about accessing the SD card on Surface Pro 4 after upgrading to Windows 10, we will help you with this issue.

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10.

Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device options from the list.
  
• Click Next to run the Hardware and Device Troubleshooter.

Step 2: As updating the corrupted drivers couldn't resolve the issue, I suggest you to uninstall the existing drivers for USB port, try to install them and check if it helps.

Follow the steps:

• 
  Press Windows and X together and select
  Device Manager.
  
• 
  Locate the Universal Serial Bus Controller and expand the driver icon.
  
• 
  Right Click on all the USB driver icon and select
  Uninstall.
  
• 
  Restart the computer.
  

Refer to the link to install the drivers: Connect a USB mouse, printer,
and more

For further reference: Browse topics for Surface Pro 4.

Hope it helps. Kindly get back with the status of the issue, we will be happy to help you.