Windows 10: Surface Pro 4 - Windows Hello not working for Domain Account

Windows Hello not working under domain account. I have tried the guide below but no luck. Kindly share if any solution available for this issue.

https://www.surfacetablethelp.com/2018/04/cannot-enable-windows-hello-on-domain-joined-pc-with-windows-10-1709.html


OS: Windows 10 Pro

Version: 1803

OS Build: 17134.858

:)

 

windows hello setup not working on Surface pro 4

Hi,

We suggest that you check the article below as a guide on how to troubleshoot problems with Windows Hello on Surface Pro 4.

Troubleshoot problems with Windows Hello on Surface.

Let us know how it goes.

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

Windows Hello on Surface Pro 4

Hi,

It really is surprising that you're getting this kind of error message.

Having said that, please provide the answers to the following for us to be able to learn more about your concern:

• Is your Windows 10 updated?
  
• Are your drivers up-to-date? If not, you can follow the steps found on this
  link on how to update your drivers in Windows 10.
  
• What were the changes made before the issue started?
  

In the meantime, you can check this link
for steps in troubleshooting issues with Windows Hello on Surface.

Let us know what happens after following the steps from the link.

Regards.