Windows 10: Surface Pro 5 repeated hung Intel Display Audio event CLR20r3 possible cause?

Hello MS community,


I suffer from complete hung every day or two. Sometimes after leaving the Surface idle or working with the browser light load.


Processor: i7-7660U @ 2.50GHz

RAM: 16 GB

Windows 10 Version 1909 for x64-based Systems


I see this error "near" the moment of the event ...



Source

IntelAudioService



Summary

Stopped working



Date

‎4/‎30/‎2020 5:36 PM



Status

Report sent



Description

Faulting Application Path: C:\Windows\System32\cAVS\IntelR Audio Service\IntelAudioService.exe



Problem signature

Problem Event Name: CLR20r3

Problem Signature 01: IntelAudioService.exe

Problem Signature 02: 1.0.140.0

Problem Signature 03: 5b61b912

Problem Signature 04: mscorlib

Problem Signature 05: 4.8.4121.0

Problem Signature 06: 5deabc55

Problem Signature 07: 1693

Problem Signature 08: 12f

Problem Signature 09: System.UnauthorizedAccess

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033

Additional Information 1: bdb1

Additional Information 2: bdb1822c4de8aee2bfe5cd2c3e7f15c0

Additional Information 3: c59a

Additional Information 4: c59a2800c0ce6d4e0bc1020f77b735a3


Extra information about the problem

Bucket ID: cd1a3c2f3d8f2079791c520ffb33b8a7 1809411378888554663



Any advice??

I suspect that it is a HW issues the Surface if a replacement sent by MS two weeks ago and the OS was refreshed.

Can I troubleshoot something??


Thank you

Antonio

:)

 

Surface Pro 3 Unstable after Win 10 Threshold Update

@Nick

I don't want to jinx my Surface but yesterday I deleted the existing Intel Graphics driver and reinstalled it. For the past two days it has worked without issue. I am still testing but so far (fingers crossed here) it functions normally.

Steps to uninstall:

• Login in as an Administrator on the Surface Pro 3.
• Open the Control Panel app (not the new Settings screen).
• Click Hardware and Sound.
• Under Devices and Printers click Device Manager.
• Expand Display adapters.
• Right-click Intel(r) HD Graphics 5000.
• Click Uninstall on the context menu.
• In the Confirm Uninstall dialog check the box to Delete the driver software for this device.
• Click OK
• The uninstall will proceed and the device will restart.

Repeat Steps 1-5 and verify that the Microsoft basic video driver is installed.

Steps to re-install the Intel driver:

• Login as an Administrator on the Surface Pro 3
• Click the Windows Start icon.
• Click Settings on the menu to launch the Settings app.
• Click Update & Security.
• Click Check for updates.
• The device should now find that it needs the Intel driver (and possibly other updates). Let it download and install as needed.
• The device will restart.

You may repeat steps 1-5 to verify that the Intel driver has been reinstalled.

Following this procedure my Surface seems to function better. I still loose my external monitors while docked from time to time which is unacceptable but at least it is not hanging. Will continue to report here.

 

Surface Pro 3 - No HDMI Audio Output

Hi, my Surface Pro 3 HDMI audio stopped working last week, after a year or more of use. Any ideas would be appreciated. I only use this PC to stream entertainment to the TV, and sometimes for Skype. No changes made by me. Thanks!

Here's what I've tried so far:

• Switched cables.
• Switched output devices (receiver and direct to TV)
• Reset Surface Pro
• Disabled/Enabled UEFI TPM in BIOS
• Disabled/Enabled "Intel Display Audio" in device manager
• Messed around with advanced audio settings and format

 

New Driver Update for Surface Pro - October 5, 2018 Surface

Source: [https://support.microsoft.com/en-us/...update-history