Windows 10: Surface Pro 6 battery issues

Split from this thread. Hi Zev.L , After the SM Bus controller was installed, I ran windows update again, noticed a bluetooth upgrade and would you believe It is all sorted out. Thank you so much again. I have another problem with a surface pro 6 which has started overheating when I use it with the power plugged in . Without the power cord the battery lasts maybe 20 minutes. Is there anything that can be done? I checked online and saw a replacement battery. Do you have any idea if anyone fixes batteries? I was told microsoft does not do it.You have been a great blessing Zev.L THANK YOU SO

:)

 

Surface Pro 4 Battery issues

If the laptop works without the battery than the charger is functioning correctly. Take a cloth with a bit of rubbing alcohol on it (or some on-the-go alcohol swabs), and clean the metal contacts that connect your battery to your laptop.

Make sure to install all Windows important updates.

Install the latest versions of your laptop device drivers you can download the latest device drivers from the device manufacturer or from your laptop manufacturer website.


Step 1

1. Shutdown your laptop.

2. Remove the battery.

3. Connect the AC power adapter to your laptop.

4. Power on the laptop

5. Open the Device Manager by typing Devmgmt.msc into Start Menu or from Control Panel.

6. Under the Batteries category, right-click all the Microsoft ACPI Compliant Control Method Battery listings, and select Uninstall (it’s ok if you only have 1).





7. Shutdown the laptop.

8. Insert the battery.

9. Power on the laptop.

If above suggestions won't resolve the battery charge issue then follow below steps.




Step 2

1. Shutdown the laptop.

2. Remove the battery.

3. Start the laptop with only AC adapter connected to the laptop.

4. When you log in to Windows OS connect the battery while Windows OS working.





Step 3

Reset the System Management Controller. Use one of these methods to reset the SMC, which controls battery management, battery status light.

1. Shut down the computer and disconnect the power cord.

2. Remove the battery.

3. Press and hold the power button for ten seconds.

4. Reattach the battery and AC power adapter, then start up the laptop.


Hopefully one of the above suggestions will help you resolve the battery not charging problem. If the battery still doesn't charge, you may need to replace your battery.

 

Surface pro 6 does not charge beyond 68%

Hi everyone,

For the last 6 months or so, I have noticed that y Surface Pro 6 (with Windows 10 Enterprise) is not charging beyond 68%. Its says 'plugged in' but does not charge the battery. It also gets very hot, feels like the battery is resisting
the charge or something. The fan is also turned on.

I have performed the following actions:

• Removed the Microsoft ACPI battery and reinstalled it
• Changed the surface charger to a colleagues' one

Both did not help.

Can anyone suggest a solution?

Warm Regards,

Shiv

***Moved from: Windows 10 / Performance & system failures***

 

Surface Pro 3 Dogged by New Battery Issues

Read more: Surface Pro 3 Dogged by New Battery Issues - Thurrott.com




Tip How to Generate Report of Battery Usage in Windows 10