Windows 10: Surface Pro 6 multiple Event logs for Hub Serial errors

Discus and support Surface Pro 6 multiple Event logs for Hub Serial errors in Windows 10 Drivers and Hardware to solve the problem; Surface Pro 6, Windows 10 1903 - 18363.657. All Updates installed. Surface Dock FW update 1.42.139, and Surface Pro Update 19.092.253000.0 installed.... Discussion in 'Windows 10 Drivers and Hardware' started by Andymidd, Feb 19, 2020.

  1. ANDYMIDD
    Andymidd Win User

    Surface Pro 6 multiple Event logs for Hub Serial errors


    Surface Pro 6, Windows 10 1903 - 18363.657. All Updates installed. Surface Dock FW update 1.42.139, and Surface Pro Update 19.092.253000.0 installed.

    The event log is dominated by these errors:

    Id: 17408. SurfaceAcpiNotify RQST2,13,1 error:6

    id: 10. SurfaceSerialHubDriver Surface Serial HUB driver invalid signature received

    Id: 11. Surface Serial Hub Driver Surface Serial HUB driver invalid checksum received

    Id: 13. Surface Serial Hub Driver Surface Serial HUB driver spurious Ack found Sequence number =127

    Id: 5. Surface Serial Hub Driver Surface Serial HUB driver get ack failed Target Category = N/A, Sequence number =127


    These occur in groups but not always in the same order, or not all of the various errors, as above, typically around the time I wake/sleep the device.


    As the events mention a Serial HUB: I do have a Surface Hub. It is _not_ connected when these events occur. Also the Type cover is disconnected.


    I do not see any other side effects of these "Error" events.

    Except recently I had a bugcheck: 0x09, 3, 0xffffd48f1a0d7cd0, etc. Power Drive State failure: A device object has been blocking an IRP for too long a time.

    No yellow exclamations or red marks in Device Manager.

    sfc /scannow - no errors

    dism ... /scanhealth - no errors


    I have run, without any error indications, the Surface Diagnostic Tootkit. No fixes.


    So what is wrong? A google search doesn't find anything much relevant.

    Thanks.

    :)
     
    Andymidd, Feb 19, 2020
    #1
  2. BRINK
    Brink Win User

    New Firmware and Driver Updates for Surface Pro 6 - April 4 Surface

    Source: https://support.microsoft.com/en-us/...update-history

    Download: Download Surface Pro 6 Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Feb 19, 2020
    #2
  3. REMON ONT
    Remon Ont Win User
    Surface Pro 4 Log in issues

    Hello Bex,

    For us to help you suggest steps to resolve the issue, we would like to know some information:

    • Did you get any error messages when signing in to your account?
    • Have you made any significant changes prior to this issue?
    • Have you tried to login using a different Microsoft account or local account on the computer?

    We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

    link    .

    Post us back with the result.
     
    Remon Ont, Feb 19, 2020
    #3
  4. BRINK
    Brink Win User

    Surface Pro 6 multiple Event logs for Hub Serial errors

    New Firmware and Driver Updates for Surface Pro 6 - April 4


    Source: https://support.microsoft.com/en-us/...update-history

    Download: Download Surface Pro 6 Drivers and Firmware from Official Microsoft Download Center
     
    Brink, Feb 19, 2020
    #4
Thema:

Surface Pro 6 multiple Event logs for Hub Serial errors

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