Windows 10: surface pro 7 plus camera not working; have done all the recommended tips. anyone else...

PoorviParkhie · Jan 3, 2022

I've uninstalled and reinstalled drivers and devices. Continue to get error that camera can't be found. I've run through all the tips I can find online, but no use. Anyone else having this issue? I am on Windows 11

:)

Comp guru · Jan 3, 2022

SURFACE PRO 7 CAMERA

How does 1 update surface pro 7 camera and sound drivers?

Brink · Jan 3, 2022

New Surface Pro 7 Drivers and Firmware for Windows 10 - January 30

Improvements and fixes in the update

The following updates are available for all Surface Pro 7 devices running Windows 10 October 2018 Update, version 1809 or greater:

[table][tr]Windows Update History Name Device Manager Name Version and Update [/tr] [tr][td]Intel – Software Component - 1.58.48.0[/td] [td]Intel(R) ICLS Client - Software devices[/td] [td]1.58.48.0

improves integration between system services.

[/td] [/tr] [tr][td]Surface – System - 21.28.139.0[/td] [td]Surface Integration – System devices[/td] [td]21.28.139.0

improves display brightness scenarios and improves integration between system services.

[/td] [/tr] [tr][td]Surface – System - 1.35.139.0[/td] [td]Surface Light Sensor – System devices[/td] [td]1.35.139.0

improves system light balance and contrast.

[/td] [/tr] [tr][td]Surface – Firmware - 13.0.1319.1[/td] [td]Surface ME – Firmware[/td] [td]13.0.1319.1

improves system security.

[/td] [/tr] [tr][td]Surface – Firmware - 8.100.140.0[/td] [td]Surface UEFI – Firmware[/td] [td]8.100.140.0

improves system stability.

[/td] [/tr] [tr][td]Intel Corporation – Display - 26.20.100.7641[/td] [td]Intel(R) Iris(R) Plus Graphics – Display adapters[/td] [td]26.20.100.7641

improves graphics stability and performance.

[/td] [/tr] [tr][td]Realtek Semiconductor Corp. – Extension - 6.1.0.2[/td] [td]Realtek Device Extension[/td] [td]6.1.0.2

improves integration between system services.

[/td] [/tr] [tr][td]Realtek Semiconductor Corp. - media - 6.0.8846.1[/td] [td]Realtek High Definition Audio (SST) - Sound, video, and game controllers[/td] [td]6.0.8846.1

improves audio performance.

[/td] [/tr] [tr][td]Surface – System - 5.91.139.0[/td] [td]Surface Integration Service Device – System devices[/td] [td]5.91.139.0

improves integration between services and improves system hibernation service.

[/td] [/tr] [tr][td]Surface – Extension - 42.18362.3.196[/td] [td]Intel Camera IR Extension[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel – Camera - 42.18362.3.196[/td] [td]Intel AVStream Camera 2500 – Cameras[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel Corporation - System - 42.18362.3.196[/td] [td]Intel Control Logic – System devices[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel – System - 42.18362.3.196[/td] [td]Intel Imaging Signal Processor 2500 – System devices[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel Corporation - System - 42.18362.3.196[/td] [td]Intel Camera Front – System devices[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Surface – Extension - 42.18362.3.196[/td] [td]Intel Camera Front Extension[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel Corporation - System - 42.18362.3.196[/td] [td]Intel Camera IR – System devices[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Intel Corporation - System - 42.18362.3.196[/td] [td]Intel Camera Rear – System devices[/td] [td]42.18362.3.196

improves camera experience and resolves associated system bugcheck.

[/td] [/tr] [tr][td]Surface – Extension - 42.18362.3.196[/td] [td]Intel Camera Rear Extension[/td] [td]42.18362.3.196

improves integration between services and improves system hibernation service.

[/td] [/tr] [tr][td]Intel Corporation - System - 10.24.0.3316[/td] [td]Intel Smart Sound Technology (Intel SST) Audio Controller - System devices[/td] [td]10.24.0.3316

improves audio performance.

[/td] [/tr] [tr][td]Intel Corporation - System - 10.24.0.3316[/td] [td]Intel Smart Sound Technology (Intel SST) OED - System devices[/td] [td]10.24.0.3316

improves audio performance.

[/td] [/tr] [/table]

Known issues and additional information about Surface Pro 7

We are listening. Quality is a top priority, and we want to keep you informed about issues impacting customers.

Currently, there are no known issues.

Click to expand...

Source: https://support.microsoft.com/en-us/...update-history

Manual download: Surface Pro 7 Drivers and Firmware

dallasjim · Jan 3, 2022

Surface Pro 4 camera not working after latest Microsft update

The errors that I am receiving on all 7 Surface Pro 4 tablets are these...

Windows 10 Camera App Error Code 0xA00F4244(0xC00DABE0)

Skype for Business 2016 “We didn’t detect a camera”

After the latest round of driver/firmware updates in September through WSUS, all of our Surface Pro tablets (7 of them) have lost their cameras.

In Device Manager, under “System Devices” I can see the Microsoft Camera Front/Back/IR drivers and there are no issues/errors for them. However, there is no “Imaging Devices” listed in Device Manager.

Here are all the steps I have taken.

1. I verified the system was up to date on Microsoft Updates.

2. I verified that all firmware and drivers are current and up to date. Downloaded and installed latest “SurfacePro4_Win10_15063_1704001_0.msi” drivers/firmware and installed.
These are the same drivers that were pushed through WSUS.

3. I’ve ran “SFC /Scannow”.
No issues found

4. I’ve ran “DISM /Online /Cleanup-Image /RestoreHealth”.
Issues found and repaired. Ran second time and no issues found.

5. I’ve uninstalled and deleted the camera drivers under “System Devices” and reinstalled them with the newest version.

6. I uninstalled all antivirus software. No change.

7. I’ve turned off all cameras in UEIF BIOS, then logged in and verified that the camera devices did not show under “System Devices”. Then turned them back on in the BIOS and verified that they
showed back up. But still no “Imaging Devices” listed and same errors for camera app and Skype.

8. I do not see any errors in the logs for drivers or anything related.

So the only thing left that I haven't done is to completely wipe and reimage one of these devices. These are our Executive devices and I'm reluctant to do this unless it's the only option.

I have already performed the steps you suggested and none of them resovled the issue. I do not know what else to try accept to reimage a devies to see if the cameras come back.

Are their any instuctions on rolling back firmware?
Click to expand...

Performed most of the above steps with the same outcome. Upon restart I get "Could not turn on the camera. Please sign on with PIN."

Thank you

Windows 10: surface pro 7 plus camera not working; have done all the recommended tips. anyone else...

surface pro 7 plus camera not working; have done all the recommended tips. anyone else...

surface pro 7 plus camera not working; have done all the recommended tips. anyone else...

surface pro 7 plus camera not working; have done all the recommended tips. anyone else...

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