Windows 10: Surface Pro 7 touchscreen no longer responds

Discus and support Surface Pro 7 touchscreen no longer responds in Windows 10 Drivers and Hardware to solve the problem; I've been a happy owner of a Microsoft Surface (w/ keyboard), purchased earlier this year. A few months in I began experiencing some touchscreen... Discussion in 'Windows 10 Drivers and Hardware' started by jmain40, Aug 5, 2021.

  1. jmain40 Win User

    Surface Pro 7 touchscreen no longer responds


    I've been a happy owner of a Microsoft Surface (w/ keyboard), purchased earlier this year. A few months in I began experiencing some touchscreen issues. The screen would become temporarily unresponsive after some moderately heavy usage, but it would always regain its capabilities within a few minutes of going blank. Eventually it stopped responding to touch messages altogether and never regains the touch capacity. I went through the steps on windows support for troubleshooting a non-responsive touchscreen. None of it brought back the responsiveness. What I did find is that there is a warning icon (exclamation mark in yellow triangle) on "Intel(R) Precise Touch Device" in Device Manager and "HID compliant touchscreen" is completely missing in DM. Devices and Printers in the Control Panel shows the same warning icon on my tablet. In the about this PC page it states, "No pen or touch input is available for this display". I'm running 'Windows 10 Home 21H1'. The tablet has never been dropped or banged around, and it has not been wet; so, I am at a loss for what has caused the touchscreen to go unfunctional. Anyone wise enough to guide me towards a working touchscreen would be much appreciated.

    :)
     
    jmain40, Aug 5, 2021
    #1

  2. Surface Book TouchScreen stop responding

    Hi,



    Welcome to Microsoft Community.

    I understand your concerned. Let me help you to fix the issue.



    Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I would suggest you to go to the below link and try the steps provide.

    Surface touchscreen: Problems with touch

    What to try if your Surface touchscreen doesn't work



    Hope it helps. Keep posting us with the status we will be glad to help you.
     
    Billion Debbarma, Aug 5, 2021
    #2
  3. Xylee Del Win User
    Touch screen on surface pro

    Hello Brady,

    The Surface Pro may have encountered a driver conflict or a hardware issue. For us to isolate the issue, kindly answer the following questions:

    • Have you made any recent changes to your computer prior to this issue?
    • What is the current build and version of your Windows 10? To check type in
      winver on the search bar and press Enter.

    Meanwhile, we recommend that you follow the troubleshooting steps given on these articles to see if there will be any changes:


    Please get back to us.
     
    Xylee Del, Aug 5, 2021
    #3
  4. Surface Pro 7 touchscreen no longer responds

    Touchscreen

    Hi,

    The previous update you installed could be the cause as to why you encounter this issue. Just to ask, did you installed the Fall Creators Update on your Surface Pro 4? Did it happen after the update was installed.

    Furthermore, we suggest that you check this article on how to troubleshoot Surface touchscreen
    problems. There are a total of ten (10) troubleshooting steps that you may try on your end and see if it will improve the performance of your device.

    Looking forward to the requested information and the results of the recommended troubleshooting steps.
     
    PreciousLeb, Aug 5, 2021
    #4
Thema:

Surface Pro 7 touchscreen no longer responds

Loading...
  1. Surface Pro 7 touchscreen no longer responds - Similar Threads - Surface Pro touchscreen

  2. Surface Pro 7

    in Windows 10 Drivers and Hardware
    Surface Pro 7: I have a problem with my surface it connot connect to the speaker and Mikrofon. https://answers.microsoft.com/en-us/windows/forum/all/surface-pro-7/7a504d5c-8dfb-4cae-8b0a-987e5dabb8fc
  3. Surface Pro 3 reinstall with no touchscreen

    in Windows 10 Drivers and Hardware
    Surface Pro 3 reinstall with no touchscreen: So I picked up a very cheap Surface Pro 3 recently - just to see if I could fix it - it was described as not working with the surface keyboard since windows 10 was installed, but working ok with a usb keyboard and mouse. I thought it might be an install/driver issue and have...
  4. surface touchscreen

    in Windows 10 Customization
    surface touchscreen: My surface touchscreen moves and/or enlarges the image when all I am trying to do is move the screen up or down to read the page. I have adjusted the touch sensitivity in double touch. is there a way to decrease sensitivity and only move the screen up or down to read the...
  5. Touchscreen not responding

    in Windows 10 Drivers and Hardware
    Touchscreen not responding: Touchscreen not working after the recent update. https://answers.microsoft.com/en-us/windows/forum/all/touchscreen-not-responding/657d2e81-5fd5-4515-81e5-b6db474cf53d
  6. Portion of touchscreen not responding on Microsoft Surface Pro 4

    in Windows 10 BSOD Crashes and Debugging
    Portion of touchscreen not responding on Microsoft Surface Pro 4: Hello everyone, I'm looking for a little bit of help please. There is a vertical portion of the screen on my Microsoft Surface Pro 4 which is not responding to the touch or use of the Surface Pen. It is right down the middle of the screen, approximately 2 inches in...
  7. SURFACE PRO 7 CAMERA

    in Windows 10 Installation and Upgrade
    SURFACE PRO 7 CAMERA: How does 1 update surface pro 7 camera and sound drivers? https://answers.microsoft.com/en-us/windows/forum/all/surface-pro-7-camera/a0e767c0-b3e1-4975-99c7-85b894624bd8
  8. surface pro 7 battery

    in Windows 10 Customization
    surface pro 7 battery: how do i see time remaining on my surface pro 7 battery? https://answers.microsoft.com/en-us/windows/forum/all/surface-pro-7-battery/13e8ff63-c362-4d57-b774-8cb70d054039
  9. Touchscreen Driver for Surface PRO 4 computer

    in Windows 10 Installation and Upgrade
    Touchscreen Driver for Surface PRO 4 computer: Does Microsoft have a specific Touchscreen Driver? https://answers.microsoft.com/en-us/windows/forum/all/touchscreen-driver-for-surface-pro-4-computer/039d1ac3-d4bf-49ff-86ed-b4960b401e13
  10. Adjusting touchscreen sensitivity on a Surface Pro 4?

    in Windows 10 Support
    Adjusting touchscreen sensitivity on a Surface Pro 4?: I'm not sure what category this fits under, so it's under general. I'm doing some tech support for a friend of the family and she's mentioned that she finds the touchscreen very difficult to make work - having to press quite hard (which may not be that hard by most...