Windows 10: Surface Pro 7 & Windows 10 Camera issues

Discus and support Surface Pro 7 & Windows 10 Camera issues in Windows 10 Drivers and Hardware to solve the problem; I just purchased a Surface Pro 7 last summer and have been having camera issues for the last couple of months. First the camera quit taking pictures at... Discussion in 'Windows 10 Drivers and Hardware' started by sdmnds, Apr 9, 2021.

  1. sdmnds Win User

    Surface Pro 7 & Windows 10 Camera issues


    I just purchased a Surface Pro 7 last summer and have been having camera issues for the last couple of months. First the camera quit taking pictures at all. Then, this morning, the camera stopped working on startup so Windows Hello is not working at all. When I go to take a picture, I get the error message: "0xA00F4292 <PhotoCaptureStartTimeout>". The camera is an IntelR AV Stream Camera and is showing as working properly in the device manager. The drivers are up to date. I have uninstalled and reinstalled the camera app with no success. When I check the Windows Hello app in settings, it says there is not a compatible camera installed. Unfortunately, even though I just bought it in August, my warranty has expired on the Surface Pro 7.


    Does anyone have a fix for this?

    :)
     
    sdmnds, Apr 9, 2021
    #1
  2. Brink Win User

    New Surface Pro 7 Drivers and Firmware for Windows 10 - January 30

    Source: https://support.microsoft.com/en-us/...update-history

    Manual download: Surface Pro 7 Drivers and Firmware
     
    Brink, Apr 9, 2021
    #2
  3. Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
    jaburmester, Apr 9, 2021
    #3
  4. Brink Win User

    Surface Pro 7 & Windows 10 Camera issues

    New Surface Pro 7 Drivers and Firmware for Windows 10 - Sept. 29

    Source: https://support.microsoft.com/en-us/...update-history

    Manual download: https://www.microsoft.com/en-us/down...aspx?id=100419
     
    Brink, Apr 9, 2021
    #4
Thema:

Surface Pro 7 & Windows 10 Camera issues

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