Windows 10: Surface Pro 8 Camera keeps stopping functioning

This problem has been impacting me ever since I purchased my Surface Pro 8 in December 2021 - the camera frequently stops functioning.This often happens during a video call if not at the start. I have followed various instructions to reset it - e.g. as inhttps://answers.microsoft.com/en-us/windows/forum/all/camera-app-showing-black-screen-windows-11/23e243e7-e96e-40b2-ba52-5b1a9eb66efc.However, the problem persists and I have found the only reliable way to fix it is to reboot. Just rebooting fixes it, no need to uninstall/reinstall camera or clear any cache as some suggestions say.I didn'

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microsoft edge and the surface pro 3 camera

Hi Ian,

Welcome to Microsoft Community.

Sorry for the inconvenience caused to you. Let me help you to fix the issue.



Let’s try simple troubleshooting steps and check if this helps in resolving the issue. I suggest you to go to the below link Microsoft article, and go to the section If you have problem with your webcam and try the steps.

http://windows.microsoft.com/en-us/windows-8/camera-app-faq



Also, you can visit the below link for more information.

Take photos and videos with Surface - Microsoft Support



Hope this help. Let us know the status.

 

Surface Pro 8 front facing camera not working

Hi,

My Surface Pro 8 front facing camera is not working. Taking a picture with it on Camera app gives the 0xa00f4292 photocapturestarttimeout error, and pic/video function, doesn't work on the app or on any other app eg Teams.

The rear camera works fine completely.

I've checked all updates, drivers, privacy settings, etc as well as restarting/uninstalling the app. Windows troubleshooter, allowing camera through firewall settings and editing registry haven't fixed it. I am on windows 11 Home Version 23H2

Thanks

***Moved from Windows / Windows 11 / Devices and drivers***

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?