Windows 10: Surface Pro 9 not recognising camera

The camera on my recently-purchased Surface Pro 9 has suddenly stopped working. It won't connect to sign me into the computer with face recognition and the camera app can't find the camera. I have tried these strategies, all to no avail:updated WindowsCamera access turned to 'on' in Privacy and SecurityTroubleshoot performed in camera device settingsDevice Manager:update camera driverdisable device / enable deviceuninstall device / scan for hardware changesUninstalled / reinstalled camera appShut down / restart computer multiple timesDisabled antivirus/security programChecked for camera sw

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what is weight of surface pro 9?

Hey, how you doing?

Thank you for contacting us and welcome to the Microsoft Community.

My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

Surface Pro 9:

Length: 11.3 inch (287 mm)

Width: 8.2 inch (209 mm)

Height: 0.37 inch (9.3 mm)

Weight7: 1.94 lb (879 g)

Surface Pro 9 with 5G:

Length: 11.3 inch (287 mm)

Width: 8.2 inch (209 mm)

Height: 0.37 inch (9.3 mm)

Weight7: 1.95 lb (883 g) (mmWave) or 1.94 lb (878 g) (Sub6)

More information here:

https://www.microsoft.com/en-us/surface/busines...

Check if the suggestions above helped you and tell me if it worked.

Thanks

Vitor S.

 

Surface Pro 9 with Intel firmware and drivers for Windows 11 and 10

Source: https://support.microsoft.com/en-us/...ntel_Processor Manual Download: https://www.microsoft.com/en-us/down...aspx?id=104680

 

Camera on surface tablet

Hi,

You may flip the camera on your Surface by going in to the camera app settings. Kindly refer to the steps below:

• Open the Camera App on your Surface.
• Swipe down from the top of the camera window (this brings up the Camera Options, as seen below.)
• Tap Change Camera.
  
• Take picture as usual.
• Tap Change Camera again if you would like the camera to facing you.

Let us know if you will need further assistance.