Windows 10: Surface pro charging

I have a surface pro and after a period the connection between che charger and the device got worse and now it doesn’t work anymore. This happened also last year and then sunstituded my device, and now same problem with the new one. I changed charger many times. Did this ever happen to you?

The first time it was under the one year warrantee, now i’m in my second year since i bought the first, what do I need to do? I mean the problem is clearly a manufacturing problem.

:)

 

Surface Pro 3 - Plugged in but not charging

Hi Carlos,

Thank you for replying.

I suggest you to follow all the troubleshooting steps mentioned in
Surface battery won’t charge or Surface won’t run on battery and see if this helps.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Pro 3 - Plugged in but not charging

Hi Carlos,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1. Did you make any changes to the computer prior to this issue?
2. Which update did you install before this issue occurred?
3. What is the version of your Windows 10 computer? (To check the version of your Windows 10, click on
   
   this link).

Meanwhile, try the below troubleshooting methods and see if this helps.

Before trying the below troubleshooting methods, restart your Surface 2 to 3 times and see if the Surface is charging.

Method 1: Windows Updates.

Check if your Windows is up-to-date by going to
Settings > Update and Security > Windows Updates and install all the Windows Updates if there are any.

Method 2: Disconnect all external devices from your Surface Pro 3.

First, shutdown your Surface and then try disconnecting all external devices from your Surface like Surface case, keyboard cover, anything from the USB ports, and any micro SD card.

Once you have disconnected all the external devices, turn on your Surface and see if you are able to charge the Surface and try connecting each external device.

Method 3: Uninstall the Battery Drivers.

Step 1: Click on the
Start Menu and search for Device Manager and open
Device Manager.

Step 2: Then, double click on
Battery and Uninstall all the drivers under Battery section.

Step 3: Once you have Uninstalled the battery drivers, restart the Surface once for the battery drivers to be installed automatically and check for the issue.

Method 4: Check the Power Adapter and the Wall Plug.

Take a look at the Wall Plug and try changing the Wall Plug because sometimes it is possible for a low-voltage condition to be present where power is flowing, but not as much as there should be.

Also, check the Power Adapter cord is firmly seated and also try flipping the power connector upside down because it is possible that there’s some invisible damage to the connector and only one side is working. Once
you flip it over, wait for 10 to 15 minutes and see if it starts charging.

Hope it helps.