Windows 10: surface pro locked out. Pin doesn’t work and recovery code cant enter

When i try to login to my microsoft surface pro its keeps asking for pin. I tried to enter my pin and it indicates that the pin is wrong. I tried to do the recovery and go to the recovery screen but it didnt let me enter the code doesnt accept alpha characters.

:)

 

make a surface pro recovery USB

Hi

Welcome to Microsoft community.

Creating a recovery USB for your Surface Pro 8 is a straightforward process, but there are a few considerations and steps to keep in mind. Here's how you can create a Surface Pro recovery USB in Windows 11, along with important considerations:

Prerequisites:

1. USB Drive: You'll need a USB drive with at least 16 GB of space. Note that all data on this USB drive will be erased during the process, so make sure to back up any important data beforehand.
   
2. Internet Connection: Ensure you have a stable internet connection to download the recovery image.
   

Considerations:

• Data Loss: The process will erase all data on the USB drive. Ensure you've backed up any important files from the USB drive before proceeding.
  
• Battery Level: If you’re creating this USB from your Surface Pro 8, make sure it's either plugged in or has sufficient battery life to complete the download and creation process.
  
• Correct Recovery Image: Download the recovery image specifically designed for the Surface Pro 8 from Microsoft’s official website to avoid compatibility issues.
  

Steps to Create a Surface Pro 8 Recovery USB:

1. Download Recovery Image:
   
   • Visit the official Microsoft Support website for Surface recovery images.
     
   • Select your Surface model (Surface Pro 8) and enter your serial number if prompted.
     
   • Download the recovery image for your device.
     
2. Format USB Drive:
   
   • Insert your USB drive into your computer.
     
   • Open File Explorer, right-click your USB drive, and select “Format”.
     
   • Choose “FAT32” as the file system, ensure “Quick Format” is selected, and click “Start”.
     
3. Create Recovery USB:
   
   • Once the recovery image has downloaded, unzip the file.
     
   • Copy all the files from the unzipped folder to your USB drive.
     
4. Using the Recovery USB:
   
   • With the USB still inserted, shut down your Surface Pro 8.
     
   • Press and hold the Volume Down button on your Surface, then press and release the Power button.
     
   • Release the Volume Down button once the Surface logo appears. Your Surface will boot from the USB drive into the recovery environment.
     

Additional Tips:

• Secure Your USB: Once created, keep the recovery USB in a safe place. It can be used to access your device if you forget your password or if it needs to be recovered.
  
• Regular Updates: If significant updates or changes are made to your system, consider updating the recovery drive by creating a new one to reflect these changes.
  

Creating a recovery USB for your Surface Pro 8 is a form of insurance against future system failures, ensuring you can restore your device's software to its original state if needed.

Let me know if you need further assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

 

Windows doesn`t start. Authomatic repair doesn`t work.

Thanks again!!

I`m sorry I had not noticed that the text on the picture was in spanish. It says that windows has replaced some damaged clusters in "name" file and "directory". Then, at the end "an unspecified error occurred (75736e6a726e6c2e 4f6)".

I`ll do it and I`ll be updating this thread when I have the report.

- - - Updated - - -

I ran SeaTools. These are the results:




Does it mean my HDD is useless?

 

Can I use these surface pros?

Boot to the UEFI setup screen and see if it's listed there. If not, check all the settings in case one of them is disabling it. Try resetting the bios to its defaults. If the SSD has failed, then it cannot be replaced as it is soldered in. Can you upgrade SSD on Surface Pro 5? - SurfaceTip