Windows 10: Surface Pro on dock screen shutting down randomly

Discus and support Surface Pro on dock screen shutting down randomly in Windows 10 Support to solve the problem; I have a Surface Pro with an external monitor connected via DP using the Surface Dock and with the lid shut, randomly and the monitor screen goes... Discussion in 'Windows 10 Support' started by andruszd, Mar 21, 2019.

  1. ANDRUSZD
    andruszd Win User

    Surface Pro on dock screen shutting down randomly


    I have a Surface Pro with an external monitor connected via DP using the Surface Dock and with the lid shut, randomly and the monitor screen goes blank. I will get this error "Surface Tcon Driver TP Read fails, Status = 0xc0000186" in the event log. The power settings are set for the machine never to go to sleep even if the lid is shut.
    Has anyone had this issue and is there a permanent fix out there from Microsoft for this??

    :)
     
    andruszd, Mar 21, 2019
    #1
  2. KEVINFUJIKAWA
    KevinFujikawa Win User

    Surface Pro 3 Docked Mouse Issue

    Problem - Mouse Keep Going to the Top Right Corner

    Specs:

    • Surface Pro 3 i7 8GB RAM 256 Storage
    • Surface Pro 3 Dock
    • External Keyboard
    • External Mouse (Logitech G502 Wired Mouse)

    What I have tried still no fix -

    • Reboot
    • Shut Down Power On
    • Disconnect Mouse and Reconnect
    • Remove Mouse and Re-Add it
    • Tried a Different Wired Mouse (Have not tried with a Bluetooth mouse)
    • Plugged the Mouse into various USB ports in dock
    Anyways I was wondering if anyone had this issue and if they were able to fix it?

    Thanks!
     
    KevinFujikawa, Mar 21, 2019
    #2
  3. JACKRODENBURG
    JackRodenburg Win User
    Surface Pro 4 Docking issues

    I have a Surface Pro 3 and a Surface Pro 4, two docking stations, two external monitors, keyboards and bluetooth mice.

    Up until two weeks ago, everything worked great. (since December)

    Then, (after an update) the Surface Pro 4 monitor does not go full screen. There is a wide black border and it has to be extended each time.

    I put the Surface Pro 4 on the Pro 3 dock and same thing. (Yes, they are the identical dock, monitor and keyboard)

    Surface Pro 3 works great on both docks so it is not the docks, monitors or cables.

    This is getting frustrating.
     
    JackRodenburg, Mar 21, 2019
    #3
  4. BRINK
    Brink Win User

    Surface Pro on dock screen shutting down randomly

    Surface Tools for IT Update for Surface Pro and Surface Laptop


    Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface
     
    Brink, Mar 21, 2019
    #4
Thema:

Surface Pro on dock screen shutting down randomly

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