Windows 10: Surface Pro Sign in Camera not functioning after latest Windows 10 Pro update 10/9/2019

RexTheWonderDog · Oct 13, 2019

Since the latest Windows 10 Pro update on 10/9/2019 last week my sign in camera cannot load. What do I do?

:)

SalenaGrewal · Oct 13, 2019

Surface Pro 4 camera not working after latest Microsft update

I performed latest Microsoft updates and now my Surface Pro 4 camera "cannot be found" and is not listed under device manager

dallasjim · Oct 13, 2019

Surface Pro 4 camera not working after latest Microsft update

The errors that I am receiving on all 7 Surface Pro 4 tablets are these...

Windows 10 Camera App Error Code 0xA00F4244(0xC00DABE0)

Skype for Business 2016 “We didn’t detect a camera”

After the latest round of driver/firmware updates in September through WSUS, all of our Surface Pro tablets (7 of them) have lost their cameras.

In Device Manager, under “System Devices” I can see the Microsoft Camera Front/Back/IR drivers and there are no issues/errors for them. However, there is no “Imaging Devices” listed in Device Manager.

Here are all the steps I have taken.

1. I verified the system was up to date on Microsoft Updates.

2. I verified that all firmware and drivers are current and up to date. Downloaded and installed latest “SurfacePro4_Win10_15063_1704001_0.msi” drivers/firmware and installed.
These are the same drivers that were pushed through WSUS.

3. I’ve ran “SFC /Scannow”.
No issues found

4. I’ve ran “DISM /Online /Cleanup-Image /RestoreHealth”.
Issues found and repaired. Ran second time and no issues found.

5. I’ve uninstalled and deleted the camera drivers under “System Devices” and reinstalled them with the newest version.

6. I uninstalled all antivirus software. No change.

7. I’ve turned off all cameras in UEIF BIOS, then logged in and verified that the camera devices did not show under “System Devices”. Then turned them back on in the BIOS and verified that they
showed back up. But still no “Imaging Devices” listed and same errors for camera app and Skype.

8. I do not see any errors in the logs for drivers or anything related.

So the only thing left that I haven't done is to completely wipe and reimage one of these devices. These are our Executive devices and I'm reluctant to do this unless it's the only option.

I have already performed the steps you suggested and none of them resovled the issue. I do not know what else to try accept to reimage a devies to see if the cameras come back.

Are their any instuctions on rolling back firmware?
Click to expand...

Performed most of the above steps with the same outcome. Upon restart I get "Could not turn on the camera. Please sign on with PIN."

Thank you

Brink · Oct 13, 2019

Surface Tools for IT Update for Surface Pro and Surface Laptop

We are pleased to announce that today we’ve released new versions of the Surface Tools for IT Pros with support for the new Surface Pro and Surface Laptop. This update includes new versions of the Surface Enterprise Management Mode (SEMM) tools Surface UEFI Configurator and Surface UEFI Manager, Surface Dock Updater (SDU), Surface Data Eraser (SDE), and Surface Deployment Accelerator (SDA). You can download these updated tools from the Surface Tools for IT page in the Microsoft Download Center.

Click the download to select the following files for each of the Surface Tools for IT:

Surface_Deployment_Accelerator_v2.0.8.0.msi

Surface_Data_Eraser_v3.2.36.msi

Surface_Dock_Updater_v2.1.15.0.msi

SurfaceUEFI_Configurator_v1.0.74.0.msi

SurfaceUEFI_Manager_v2.2.21.msi

See the below list for notes on the individual updates for each specific tool:

Surface Deployment Accelerator

Surface Deployment Accelerator v2.0.8.0 supports deployment of the new Surface Pro.

Note: Surface Deployment Accelerator v2.0.8.0 provides support only for Surface Pro and does not replace Surface Deployment Accelerator v1.96.0405 which supports Surface 3, Surface Pro 3, and Surface Book.

Surface Data Eraser

Surface Data Eraser v3.2.36 adds support for the storage devices of Surface Studio, Surface Pro, and Surface Laptop.

Note: The Surface Data Eraser USB creation utility cannot run in a Windows 10 S environment. To erase the storage device of a Surface Laptop with Windows 10 S, you must first create the Surface Data Eraser USB drive using another computer with a Windows 10 Pro or Enterprise environment.
Note: Surface Pro devices with 1TB storage are not currently supported by Surface Data Eraser.

Surface Dock Updater

Surface Dock Updater v2.1.15.0 adds support for Surface Pro and Surface Laptop.

Note: The Surface Dock Updater utility cannot run in a Windows 10 S environment. Surface Dock devices connected to Surface Laptop with Windows 10 S will receive firmware updates through Windows Update and do not require the Surface Dock Updater to stay up-to-date. If you wish to check the firmware version of a Surface Dock, or to manually update a Surface Dock, connect the Surface Dock to a Surface device with a Windows 10 Pro or Enterprise environment.

Surface Enterprise Management Mode

Surface UEFI Configurator v1.0.74.0 adds support for Surface Pro and Surface Laptop and a new ability to generate a USB drive with WinPE that can be used to enroll a device in Surface Enterprise Management Mode.

Surface UEFI Manager v2.2.21 adds for Surface Pro and Surface Laptop.

Note: The Surface UEFI Configurator and Surface UEFI Manager cannot run in a Windows 10 S environment. Surface Laptop devices running Windows 10 S can be enrolled in SEMM using the USB drive generated by the Surface UEFI Configurator, or otherwise can be enrolled by upgrading the device to Windows 10 Pro or Windows 10 Enterprise.
Click to expand...

Source: Surface Tools for IT Update for Surface Pro and Surface Laptop Surface

Windows 10: Surface Pro Sign in Camera not functioning after latest Windows 10 Pro update 10/9/2019

Surface Pro Sign in Camera not functioning after latest Windows 10 Pro update 10/9/2019

Surface Pro Sign in Camera not functioning after latest Windows 10 Pro update 10/9/2019

Surface Pro Sign in Camera not functioning after latest Windows 10 Pro update 10/9/2019

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