Windows 10: Surface Pro Windows 10 Hello Screen - insisting on PIN but tells me my PIN is wrong

Hi all,


My Surface Pro wont let me log in this morning. At the Hello screen it is insisting on a PIN. When I enter my PIN it tells me it is incorrect. It won't let me log in via facial recognition or password I normally just use facial recognition. After a few failed attempts it gives me a challenge screen. I type in A1B2C3 and then it asks for my PIN again. When I click on "I forgot my PIN" nothing happens. After a few minutes of this it asks me to restart. I have restarted, I have shut down and I have done a reset save my files and none of these have made a difference. Help please!

:)

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.

 

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Surface Pro 6, Windows Hello is not working

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I need help with my surface pro 6, windows hello is not working, and I do not know what step to take. I received message "Sorry something went wrong. Please log in with your PIN.". Please help. Thank you in advance.