Windows 10: Surface Win10 PowerSave after 25 Seconds

Hi,


Have recently purchased a MS Surface, running Win10. Regardless of what i'm doing if I do not touch the keyboard, screen or move the mouse the screen goes into power save after around 25 seconds. Its incredibly frustraying, means I can't watch a video without having to constantly move the mouse.



Device name LAPTOP-7FBGNA4K

Processor IntelR CoreTM i5-1035G1 CPU @ 1.00GHz 1.19 GHz

Installed RAM 8.00 GB 7.60 GB usable

Device ID 06A2FD28-4539-47EF-B278-DC666B542FF5

Product ID 00356-05789-15188-AAOEM

System type 64-bit operating system, x64-based processor

Pen and touch Touch support with 10 touch points



Edition Windows 10 Home

Version 20H2

Installed on ‎06/‎03/‎2021

OS build 19042.870

Serial number 014998403866

Experience Windows Feature Experience Pack 120.2212.551.0




Have tried :

1.

Go to Settings > Update & security > Troubleshoot.
Under Find and fix problems look for Power.
Click on it and select Run the troubleshooter.
Follow the on-screen instructions.
2.

Go to Settings > Personalization > Lock screen.

Now click on Screen saver settings.
On the screen saver window change the wait time as per your choice.
Click on Apply and OK.
3.

[COLOR=rgba102, 102, 102, 1]1. Click on the windows icon[/COLOR]
[COLOR=rgba102, 102, 102, 1]2. Type regedit[/COLOR]
[COLOR=rgba102, 102, 102, 1]3. Right-click on regedit icon, click Run as administrator[/COLOR]
[COLOR=rgba102, 102, 102, 1]4. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\PowerSettings\238C9FA8-0AAD-41ED-83F4-97BE242C8F20\7bc4a2f9-d8fc-4469-b07b-33eb785aaca0[/COLOR]
[COLOR=rgba102, 102, 102, 1]5. Double click on Attributes[/COLOR]
[COLOR=rgba102, 102, 102, 1]6. Enter number 2.[/COLOR]
[COLOR=rgba102, 102, 102, 1]7. Go to Advanced power settings click on Windows button, write power options, click on Power Options, in the selected plan click on the Change plan settings, click on the Change advanced power settings.[/COLOR]
[COLOR=rgba102, 102, 102, 1]8. Click on the Change settings that are currently unavailable[/COLOR]
[COLOR=rgba102, 102, 102, 1]9. Click Sleep, then System unattended sleep timeout, then change these settings from 2 Minutes to 20 for example.[/COLOR]

:)

 

Stuck at OneDrive screen during Surface Pro 6 initial setup

Hi,

Thank you for writing to Microsoft Community Forums.

Try the below suggested steps.

Method 1

1. Unplug all the external devices except Mouse and Keyboard.
   
2. Try to reboot the device and check the status of the issue.
   

Method 2

I would suggest you to perform Power drain by following the suggested steps.

1. Press and hold the Power Button down for 30-40 seconds.
   
2. Hold the Volume Rocker up and Power ON for almost 20 second.
   
3. Release the power button and wait for next 10-15 seconds.
   
4. Press the power button to turn on your Surface and check the status of the issue.
   

Hope it helps.

Muralidhar

Microsoft Community Moderator

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

New Surface Pro 4 Firmware Update - May 25, 2017

Source: Microsoft Surface Pro 4 update history | Surface firmware updates

See also: Updates for Surface Pro 4 (25 May 2017) Surface