Windows 10: SurfacePro 3 Windows 10 Plugged-in, not charging

My SP3 would not charge the battery. The battery is now completely dead and the device will not turn on. I have since found out that the problem was with MS not providing the correct updates (the device was "Updated"). My local computer repair shop will not tackle the problem. What are my options?

:)

 

My Computer is Plugged in but not Charging

My laptop computer is plugged in but not charging. The power supply will maintain the charge level (%), but not add to it. Removing and reinserting the battery allows the power supply to add to the % charge to 100%.

Steps performed:

• Turning the computer off and restarting it returns the computer to the Plugged in, Not Charging state.
  
• Removing the battery again allows one complete charge, after which the laptop would no longer charge again.
  
• I have used more than one power supply with the same condition.
  

To resolve the issue, I remove the battery, obtain a complete charge, and maintain this charge by always keeping the power supply plugged in.

What is the root of the problem?

 

Plugged In, Not Charging

Sometimes depending on your Windows 10 Build, your battery will not charge to 100%, this extends the life of your battery . . . plug out the laptop, drain the battery for 10 - 15 minutes, plug it back in and see if it starts to charge the battery

If however, your battery is not charging at all in Windows 10, follow these steps to rectify this issue:

• Disconnect Power Supply
• Remove battery
• Connect Power Supply
• Turn on the laptop
• Control Panel - Device Manager
• Under the Batteries category, right-click all instances of Microsoft ACPI Compliant Control Method Battery , and Uninstall
• Shutdown
• Disconnect Power Supply
• Insert battery
• Connect Power Supply
• Turn on the laptop

I Hope this Answers your Question!

 

Surface Pro 3 - Plugged in but not charging

Hi Carlos,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below listed questions and get back to us.

1. Did you make any changes to the computer prior to this issue?
2. Which update did you install before this issue occurred?
3. What is the version of your Windows 10 computer? (To check the version of your Windows 10, click on
   
   this link).

Meanwhile, try the below troubleshooting methods and see if this helps.

Before trying the below troubleshooting methods, restart your Surface 2 to 3 times and see if the Surface is charging.

Method 1: Windows Updates.

Check if your Windows is up-to-date by going to
Settings > Update and Security > Windows Updates and install all the Windows Updates if there are any.

Method 2: Disconnect all external devices from your Surface Pro 3.

First, shutdown your Surface and then try disconnecting all external devices from your Surface like Surface case, keyboard cover, anything from the USB ports, and any micro SD card.

Once you have disconnected all the external devices, turn on your Surface and see if you are able to charge the Surface and try connecting each external device.

Method 3: Uninstall the Battery Drivers.

Step 1: Click on the
Start Menu and search for Device Manager and open
Device Manager.

Step 2: Then, double click on
Battery and Uninstall all the drivers under Battery section.

Step 3: Once you have Uninstalled the battery drivers, restart the Surface once for the battery drivers to be installed automatically and check for the issue.

Method 4: Check the Power Adapter and the Wall Plug.

Take a look at the Wall Plug and try changing the Wall Plug because sometimes it is possible for a low-voltage condition to be present where power is flowing, but not as much as there should be.

Also, check the Power Adapter cord is firmly seated and also try flipping the power connector upside down because it is possible that there’s some invisible damage to the connector and only one side is working. Once
you flip it over, wait for 10 to 15 minutes and see if it starts charging.

Hope it helps.