Windows 10: Suspected problem with Dell 1550W wireless driver

I attach the zip file as requested.

The driver is the latest on that Dell have released. There are three minidumps here, all of which occurred while I was working using the wireless ethernet, never any problems when using wired.

Cheers
Dave

:)

 

Windows 10 update to 1511 breaks wireless internet connection

I finally got the wireless working again. I bought an Intel Dual Band Wireless AC 7620 adapter and replaced the Dell Wireless 1703. As soon as the computer booted with the Intel adapter I was able to connect to the router. Windows had working drivers for
the Intel 7620, both wi-fi and Bluetooth. I updated the drivers via the Device Manager just to make sure the latest drivers work, which they do.

I wish I hadn't had to purchase a new wireless adapter to fix this problem but it appears as if build 1511 of Windows 10 does not work with any of the Dell Wireless 1703 drivers. These drivers are used in these systems: Dell
Inspiron 7520/5535/5735/3521/3721/5521/5721, Vostro 3560/2521 so I suspect many people will experience this problem.

 

Problem with Dell Wireless 5630's driver

I Managed to get this fixed. steps below.

1. Make sure all windows updates are loaded.

2. All drivers and Bios updated. I use the Dell System detect and installed the recommended drivers

3. Uninstall all 5630 drives and ensure you tick the box to delete the drives as well.

4. Reboot

5. Navigate to device manager, right click on the 5630 gps and select update driver. select Automatically install driver, let it go on the internet and find the driver. It should find it and install successfully.

6. Reinstall the Dell 5630 driver I used this one (Comm_Driver_DW8PF_WN_3.01.001.004.21_A00.exe)

I did this on 2 laptops and worked perfectly. hope it works for you as well. Let me know

 

Latest dump indicates a problem with bcmwl63a.sys.
Code: BugCheck 1A, {4477, deadbf07, 0, 0} *** WARNING: Unable to verify timestamp for bcmwl63a.sys *** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys[/quote] This belongs to Dell Wireless 1550 802.11ac device. The one installed is dated 23/11/2015 22:56:21. The latest on the Dell website: Support for Precision M6800 is dated: 06 Jan 2016 and updated 11 May 2016.





Install that and see if it helps.

 

That would appear to be the one I have installed already, but just in case I DLed and installed the file you suggested.

Afterwards:

C:\Windows\System32>dir bcmihv*
Volume in drive C is Apollo
Volume Serial Number is 494A-AF00

Directory of C:\Windows\System32

03/12/2015 10:11 4,152,352 bcmihvsrv64.dll
03/12/2015 10:12 3,797,024 bcmihvui64.dll
2 File(s) 7,949,376 bytes
0 Dir(s) 349,690,892,288 bytes free

C:\Windows\System32>cd drivers

C:\Windows\System32\drivers>dir bcmwl*
Volume in drive C is Apollo
Volume Serial Number is 494A-AF00

Directory of C:\Windows\System32\drivers

03/12/2015 10:12 11,776,264 bcmwl63a.sys
1 File(s) 11,776,264 bytes
0 Dir(s) 349,690,679,296 bytes free

C:\Windows\System32\drivers>dir vwifibus*
Volume in drive C is Apollo
Volume Serial Number is 494A-AF00

Directory of C:\Windows\System32\drivers

16/07/2016 11:42 26,624 vwifibus.sys
1 File(s) 26,624 bytes
0 Dir(s) 349,690,802,176 bytes free

C:\Windows\System32\drivers>

Dave

 

Now we wait and see if the problem occurs again or not.

 

Well, given that the driver the files haven't changed between before and after I think it's a certainty.

 

Probably, but it's possible a corrupted file was replaced.

If you want to pursue this more aggressively then I suggest enabling Driver Verifier and see if that shakes out anything.

===================================================
Driver Verifier is a diagnostic tool built into Windows 10, it is designed to verify both native Microsoft drivers and third party drivers. Driver Verifier's verification process involves putting heavy stress on drivers with the intention of making bad, outdated, incompatible or misbehaving drivers fail. The required result is a BSOD (Blue Screen of Death) which will generate a crash dump for debugging purposes.
Machines exposed to Driver Verifier will run very sluggishly due to the stress being applied to the drivers.

Driver Verifier - Enable and Disable in Windows 10

Pay close attention to


PART TWO


and make sure the correct boxes are checked.

Warning:
It is not advised to run Driver Verifier for more than 48 hours at a time. Disable Driver Verifier after 48 hours or after receiving a BSOD, whichever happens soonest.

Always create a Restore Point prior to enabling Driver Verifier.

What we're looking for is a BSOD with a mini dump that will tell us what driver caused it.

 

Here you are - it BSODed (MEMORY_MANAGEMENT) within 5 minutes of booting after turning on driver verifier.

APOLLO-02_01_2017_104853_83.zip

Please let me know what else I can do.

Thanks
Dave

 

No new dump in the zip file. Last one is dated 12/26.

I see a lot of entries in eventlog.txt for Bluetooth. Do you have any Bluetooth devices?

Also see a lot of these in eventlog.txt:
Code: Event[44307]: Log Name: System Source: hcmon Date: 2017-01-02T10:46:24.195 Event ID: 0 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: APOLLO Description: Detected unrecognized USB driver (\Driver\hhdusbh64).[/quote] I would uninstall this program for now.
Code: Product: Device Monitoring Studio Company: HHD Software Ltd. Description: USB Monitoring filter driver[/quote]

 

Just noticed this:
Code: Event[44254]: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2017-01-02T10:46:22.771 Event ID: 1001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: APOLLO Description: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000004477, 0x000000001293000b, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 1646dbf1-d8af-4f60-a825-8dbd7e810fb9.[/quote] See if file C:\WINDOWS\MEMORY.DMP exists. If yes, zip it and upload to a file sharing site like OneDrive then post a link to it here so I can look at it.

 

The first file in APOLLO-02_01_2017_104853_83.zip is 010217-12828-01.dmp from this morning at 10:46 which I just verified from the file in the upload.

HHD Software Free USB Analyzer 7.71 SW removed.

Yes, I have a couple of bluetooth devices, a serial device, and GPS (also serial NMEA), but neither are currently powered on.

I have turned off BT for the meantime. Bluetooth services provided by the same card as 802.11ac wireless FWIW (different driver tho').

You can find the full dump file at www..co.uk/MEMORY.zip. Please let me know when you have it and I'll delete it from the server.

Thank you, Dave

 

You're right, sorry. The sorting by name moved it to the top of the list, not where I expected it.

Code: BugCheck 1A, {4477, 1293000b, 0, 0} *** WARNING: Unable to verify timestamp for bcmwl63a.sys *** ERROR: Module load completed but symbols could not be loaded for bcmwl63a.sys[/quote] Driver Description: Broadcom 802.11 Network Adapter wireless driver - I believe you actually have a Dell Wireless 1550 802.11ac.

The one you have is dated: Mon Nov 23 17:56:21 2015

The large memory dump has the same error indicated. Look for an updated driver for the Dell Wireless 1550 802.11ac and if no luck try the Broadcom 802.11 Network Adapter.

 

The sad news is that Dell don't have a more recent driver listed, and I couldn't find a suitable one on Broadcom's site *Sad

I'll take another look at the Broadcom site just in case I missed it.

Otherwise I guess it's a case of contact Dell Support and hope they do something (I can dream).

Thank you for looking
Dave

 

The M6800 is a Dell Precision M6800, correct? If so, you can actually replace the wireless card with something newer.

Here are instructions for a M6600 which is the same: Dell Precision M6600 Wireless WLAN Card Removal and Installation