Windows 10: Suspicious Scams

I've received calls at least twice a month from someone pretending to be from Microsoft Windows Defender Refund Department. They claim that I have paid $299.99 for security software and they can no longer provided security for my computer. They want to refund me the money, but they need access to my computer and my bank account in order to do so. This is absolutely crazy. I have been recording the numbers and they are never the same. Has anyone else received such calls?

:)

 

Suspicious Activity Scam Message Reappears

I have Windows 7 Service Pack 1, 64 bit. I have IE11 and Google Chrome. I have AV - Webroot.

I recently had a pc infection, adware / malware, and other PUA and followed the step-by-step instructions to: Remove Tech Support Scam pop-up (Call For Support Scam).

In this problem resolution process, I downloaded the free version of Zemana Antimalware, and set it to run on system start up. Initially, Zemana reported 2 suspicious browser settings in Chrome Policy and I indicated to Zemana software to repair the settings.
The Zemana software reported "repaired". However, the repairs seem to be temporary, because after I shut-down/restart my pc, the Zemana software detects the same suspicious browser settings.

I contacted my antivirus software provider who investigated the 2 settings in my Registry and the Tech Support person indicated the Zemana Antimalware is detecting its "software filter extension" - so "false positive" detection by Zemana Antimalware.

I set the Zemana software to exclude these "objects" and voila Zemana no longer detects / reports these suspicious Chrome Policy settings.

Which now presents 2 problems for me:

1) Why are/were the Zemana repairs reverted?

2) I lack expertise to determine if there is risk to my pc going forward?

The objects in my registry are:

kjeghcllfecehndceplomkocgfbklffd and

kjeghcllfecehndceplomkocgfbklffd;https://clients2.google.com/service/update2/crx

Since the 1 object refers to a website and implies an "update", I'm wondering if the contents of the "update" can be changed so that the "update" could re-infect my PC?

 

Scam Alert

Suggest reading/watching:.

• Beware of Phony Tech Support Scams
• Protect yourself from tech support scams

 

security scam?

Yes. That's a scam which is going on since many many years.

Suggestion to read:

• Beware of Phony Emails & Tech Support Scams

• https://www.microsoft.com/en-us/wdsi/threats/support-scams

• Avoiding technical support scams
• Tech Support Scams – Help & Resource Page
• Best Practices for Safe Computing - Prevention of Malware Infection