Windows 10: Synaptics Fingerprint added in the settings but Fingerprint option not Showing on Lock Screen

Hi, I have A HP ProBook 450 G2 with Windows 10 1909 installed, It has Synaptics Fingerprint driver installed. I signed in Windows Hello to add fingerprint lock on my laptop, it added my finger successfully, but whenever I restart my laptop, there is no fingerprint option on the lock screen, it only asks for PIN. I have updated drivers installed but nothing is working. I have added pictures below for your reference!

:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Fingerprint sign in no longer active on lock screen

I recently installed the Windows 10 version 1803 (OS Build 17134.1) update, and now my fingerprint sign in option is no longer active on the lock/sign in screen.

Prior to installing the Windows 10 upgrade, I also installed the HP BIOS update to address the Spectre and Meltdown vulnerabilities.

I have created, removed and then created new fingerprints for sign in several times, but the option to use the registered fingerprint identities does not appear as an option on my lock screen. I am only able to use a password sign in on the lock screen to
access Windows.

I have also confirmed several times that my Synaptics FP Sensors (WBF) (PID=003f) driver is up to date.

And I have Norton Security Suite v 22.14.0.54 installed.

Thanks in advance for your assistance with this issue.

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak