Windows 10: Synaptics - Mouse - 9/19/2018 12:00:00 AM - 19.2.17.70 successfully installs EVERY DAY!

I have seen other posts for this problem, but I have yet to see a resolution posted that folks say actually works.


I am running what I believe to be the latest version of Windows 10. Here is my system information:

OS Name Microsoft Windows 10 Home

Version 10.0.19042 Build 19042

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DELL-LAPTOP

System Manufacturer Dell Inc.

System Model Inspiron 15-3552

System Type x64-based PC

System SKU 06AC

Processor IntelR CeleronR CPU N3050 @ 1.60GHz, 1601 Mhz, 2 Cores, 2 Logical Processors

BIOS Version/Date Dell Inc. 4.3.0, 2/1/2018

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Product 0X6D9J

BaseBoard Version A00

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.844"


Installed Physical Memory RAM 4.00 GB

Total Physical Memory 3.91 GB

Available Physical Memory 1.58 GB

Total Virtual Memory 4.60 GB

Available Virtual Memory 2.36 GB

Page File Space 704 MB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes


Every time I turn on this machine, a Synaptics mouse driver is installed. The startup time is snail slow because of this. My touchpad does not work on this machine, it may be bacause the hardware has failed, or it may be because there is something fishy about this driver and Windows 10. I might suggest the problem is my Dell Inspiron as well, but other folks have posted the identical problem with a number of different manufactured computers - HP, Lenovo, not sure which other ones. Here is a partial record of the updates - always the same version, always successfully installed, touch pad never works after the update.


Synaptics - Mouse - 9/19/2018 12:00:00 AM - 19.2.17.70 3


Successfully installed on ‎3/‎21/‎2021

Synaptics - Mouse - 9/19/2018 12:00:00 AM - 19.2.17.70 3


Successfully installed on ‎3/‎19/‎2021


This record of a successful update goes on forever.


I would allow a technical support engineer from Synaptics, Dell, or Microsoft remotely log into my machine is there is more informaiton that could be gathered to solve this problem As I said, I'm not the first to report this, but all the other reports to answers.microsft.com just end without a resolution.

:)

 

Why is this update constantly appearing in Windows Update

Thanks,

But despite doing all as suggested.

Synaptics - Mouse - 9/19/2018 12:00:00 AM - 19.2.17.70

This still appears at every startup even after updating to V1903.

Checking the update list, each time it says its been successfully installed.

Yet it still appears.

 

windows update pending install

Qualcomm - Bluetooth - 5/16/2018 12:00:00 AM - 10.0.0.709

Qualcomm Communications Inc. - Net - 11/20/2017 12:00:00 AM - 12.0.0.448

Synaptics - Mouse - 9/19/2018 12:00:00 AM - 19.2.17.70

 

Windows update log file what are all the entries with this date 1600/12/31 17:00:00

I also have them??



{1600/12/31 19:00:00.0000000 1988 7588 Unknown( 15): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7588 Unknown( 17): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 10): GUID=fe1b6309-dedb-392e-308c-ec757efded1a (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 10): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 11): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

2017/09/12 17:44:23.2795196 412 2376 Misc StatusCode for transaction returned from WinHttpQueryHeaders is 304

1600/12/31 19:00:00.0000000 1988 7588 Unknown( 15): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7588 Unknown( 17): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 10): GUID=fe1b6309-dedb-392e-308c-ec757efded1a (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 10): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).

1600/12/31 19:00:00.0000000 1988 7692 Unknown( 11): GUID=349c41a9-8927-3d50-ed8a-be0b57a7b6b2 (No Format Information found).}