Windows 10: synaptics touchpad not working / i cannot scroll using the touchpad

I had my computer wiped and windows 10 reinstalled. Everything works fine except for the touchpad -- I can click and move the pointer just fine but I cannot scroll even though in my mouse configuration it says it is enabled and it even "detects" my attempts to use the scrolling option, it just won't scroll.I'm convinced this might be a driver issue the configuration display is different to the one I used to have but I don't know how to go about it. It's driving me nuts.Details about the driver that isn't workingate: 9/7/2015 Version: 19.0.15.2 Provider: SynapticsI have tried disabling then

:)

 

Touchpad Scrolling Not Working

Yes apparently Alps is instead of Synaptics for Sony.

I think you'll find a good driver for it here.

Keep us posted whether it solved your problem or not *Wink

(I just downloaded the Synaptic one for my laptop and discovered I have a scroll-wheel in the touchpad *Laugh :laugh

 

Synaptics touchpad - scrolling issues after Win7 to Win10 upgrade

Well, there's more to report.... and possibly progress, although with a slight twist.

A conversation in another thread with @Try3 led me to a guide he had produced here about searching for drivers (in this case for a touchpad) using the Hardware ID.

So I found the ID for my touchpad and went looking. I couldn't find anything through a search on the Synaptics site. But the search led me to one or two download sites (filehippo was the one I went to) which apparently offered drivers for this touchpad. I downloaded v.19.2.17.59 - and installed it.

To my slight surprise, and great relief, the touchpad works with this more recent driver. The good news is - it now also scrolls properly in the Win10 Start Menu and in Settings pages, and in the MS Store - all the UWP-designed apps where scrolling didn't previously work.

The weird news is that in Device Manager the touchpad is now listed as a Dell touchpad. The driver still shows as manufactured by Synaptics. But the Synaptics tab for additional settings (with all the options listed in my earlier post #9) has gone.

I suppose if I had followed @Bastet 's advice to try the Precision touchpad driver, something similar would have happened?

Anyway - I suppose this is a step forward, in that the scrolling problem is resolved. No help from either the Samsung support or Synaptics websites, but ultimately this forum has both identified the cause of the problem (UWP apps - thanks @jbcarreon123 ) and suggested a solution (thanks @Try3 ) albeit carrying a Dell label.

 

Touchpad scroll not working, No virtual scrolling option in synaptics!


My laptop touchpad scrolling stopped working this morning after I updated my gpu driver. I went to the packard bell website and looked at the touchpad drivers for my laptop. There is a synaptics one and a elan one.




I have them both installed on my laptop but it still isn't working and there is still no virtual scrolling option in synaptics. These are the options that I have in the synaptics settings:




This is what it should look like:




What do I have to do to get the scroll trackpad feature to work again? P.S, when in device manager, even though there is an ELAN tab in mouse properties, Only the synaptics driver shows up under the mice section in device manager. Does this mean that the synaptics driver is replacing the ELAN and I need them both for the scroll to work.
Thanks