Windows 10: Synaptics Touchpad Will Not Scroll (Windows 10)

Hi, can I ask where I would find an old driver as I have just installed windows 10 and now can't one finger scroll and the option has been taken away but I really want it back and where could I get the old registry settings and delete the old one as you did? But I'm afraid I will more than likely be a total noob so try not to be too technical! Thanks

 

Hi,

You can try the product support page for the particular laptop you are using to find older drivers for Win7/8.1, but it also depends on the age of the laptop.

The registry settings for the Elan drivers can be found here: HKEY_CURRENT_USER\SOFTWARE\Elantech

 

Hi,

I installed the driver and all works fine but does what it has to you so what do I do with the registry settings for the driver? Where can I find the old one? And do I replace with the one below? Thanks

 

Works!

New drivers from Toshiba released yesterday:

http://support.toshiba.com/support/viewContentDetail?contentId=4002846

I tried the adding the DWORD to my registry proposed solution elsewhere and that did not work for me.

2-finger scroll worked before the new driver but not 1-finger scroll. Now both work. A Reboot is required. 168 MB file takes a while to download.

Enjoy having your scroll back,
John in Texas

 

I made the mistake of purchasing a Sony Vaio for £990 about 6 weeks prior to Sony stopping making computers. Updated to Windows 10 and not much works at all, including the touch pad. They have no updates available and no intention of producing any as far as I have been able to find out. The touch pad just does not work, with the screen quickly switching from large icons to small ones and jiggling about all over the place, making it impossible to use. Luckily I have two desktops, so I will be reverting to window 7 ultimate on my laptop - hopefully. I suppose that there is little chance of Microsoft coming up with additional drivers, as Synaptics have not yet made a statement on the subject?
Once bitten twice shy. I will not be updating my other machines until I am certain that Win 10 is stable and works properly.

 

I have a newer dell laptop with the synaptics touchpad. Did the windows 10 upgrade from 8.1 (where my touchpad worked perfectly). Since installing Windows 10, the touchpad no longer scrolled along the right side.

To fix this, I went to the dell website using my service code to find downloads specific to my computer, and downloaded the synaptics touchpad driver for windows 8.1. I uninstalled the original 8.1 dell / synaptic installation. I'm guessing windows 10 overroad the synaptics driver. I simply reinstalled the synaptics driver and it works perfectly on Windows 10. One step to mention... after installation of the driver / program into windows 10, you go to the dell pointing devices / touchpad properties, click on the edge scroll and zoom tab, then turn that feature of the touchpad on. Gotta turn it on. Good to go!

 

That look like a solution. Unfortunately Sony does not provide drivers for the synaptics device in my Vaio as they no longer provide any backup services.

 

I had forgotten to mention that the "trick" i found that worked in my case is that although the touchpad driver that microsoft downloaded for my toshiba laptop's touchpad scroll pad did NOT work when i did the upgrade (even with activating one finger scrolling in settings) it DID work by doing that once i did an actual CLEAN INSTALL....so, for those who upgraded but didn't later clean install, you might find that doing that would make all the difference for you...It did for me *Smile

Probably some driver conflict was brought over in the upgrade which was eliminated by clean installing, so something to consider...

 

Craig, try the following Synaptics touchpad drivers from Toshiba which were posted in late August:
v19.0.16.3 (full Win10 certified) [posted 8/21/2015]
v19.0.14.31 [posted 8/20/2015]

I know the 19.0.14.31 version worked on my dad's Toshiba C55Dt-A touchscreen laptop (a mid-summer 2013 model) with pre-installed Win8.1 and that version will also work on Win10 though I haven't upgraded to Win10 yet until "Threshold wave 2" comes out or until the end of year 2015.

 

You can try this solution, it might work:
Go to Settings-->Devices-->Mouse & touchpad
There you will see an option 'Scroll inactive windows when I hover over them', turn that off.

Please reply back if this works for you.

 

I think windows did download that latest windows 10 driver from toshiba for the touchpad....although as i mentioned it didn't work initially when i did the direct upgrade from my old 7 to 10...however, once i clean installed (and enabled it in the touchpad settings) the mouse touchpad does work just fine and i have no problem with the one finger scrolling now...

I suspect there was some kind of conflict which got eliminated when i did the clean install...

Thanks to all for your help! *Wink

 

I have a Dell laptop and I downloaded all of my drivers from their Support page, which detects your computer and figures out which drivers (and other downloads) are appropriate for you. In my case, this included the Synaptics Touchpad driver.

However, I have experienced the same problem you have (scrolling not working), usually after a reboot. The only solution I have found is to reinstall the driver (on my computer, the folder path is C:\dell\drivers\R237318), and then reboot. This usually works, and if it doesn't, I just do it again and it does. (I've never had to do it more than twice.)

I hope this helps someone.

 

[On Dell XPS L502X]
The install executable did not work, but this did:

1. Download appropriate Win10 driver for trackpad and extract to a folder - Software Drivers | White Papers | Product Briefs | Videos | Synaptics
2. Uninstall and any existing Synaptics driver from both Device Manager and Programs & Features, then restart.
3. In Device Manager, right-click on the track pad and select 'Update Driver Software'.
4. Select 'Browse my computer for driver software' then
'Let me pick from a list of device drivers on my computer' then
'Have Disk...'
5. In the location box, put [Driver Folder]\WinWDF\x64 (or x86 if you have a 32-bit only PC)
(replace [Driver Folder] with the location of the folder that contains 'WinWDF', 'Autorun.inf', 'ReleaseNotes.html', and 'Setup.exe').
6. Click 'OK' then 'Next' and it should install successfully.
7. Restart, and it should work correctly, with the latest config tool and smooth scrolling.

I hope that this helps some of those, whom are struggling *Cool

 

I spent 3 hours with this touchpad - reinstalling drivers, editing registry, till on some forum among huge descriptions one guy wrote "Install old driver and stop ***** the topic" As it turned out he was right, First try to uninstall the new driver for Win10, and try the old version for Win7.
If need more instructions and a link to a driver - click here

 

hello, i had the same problem with my synapticts pointer is sony vaio, i upgraded to Synaptics_v19_0_19 (Software Drivers | White Papers | Product Briefs | Videos | Synaptics)
and then i goes to:
control panel> mouse> click pad> setting> scroll> tick the one finger edge scrolling vertical, horizontal and switch direction
it's done