Windows 10: Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803...

Discus and support Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803... in Windows 10 Drivers and Hardware to solve the problem; Has anyone else experienced their Synaptics WBDI fingerprint driver giving the error: This device is not working properly because Windows cannot load... Discussion in 'Windows 10 Drivers and Hardware' started by Ahmad Al Jazzar, Jan 5, 2019.

  1. Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803...


    Has anyone else experienced their Synaptics WBDI fingerprint driver giving the error:

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    {Operation Failed} in Synaptics WBDI - SGX
    Or This device cannot start. (Code 10) in Synaptics WBDI

    The requested operation was unsuccessful.


    The fingerprint reader was working fine before the 1803 update but the driver appears to have failed after the update.


    My driver version is 5.5.2620.1050.A_NonSGX about 30 May 2018 and this is the latest driver available.
    Does anyone have a link from Lenovo or Microsoft to a more reliable driver?


    Thank you.

    :)
     
    Ahmad Al Jazzar, Jan 5, 2019
    #1
  2. GTTG Win User

    Synaptics WBDI fingerprint driver not working on X1 Yoga after Windows 10 1803 Update

    Has anyone else experienced their Synaptics WBDI fingerprint driver giving the error:

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    {Operation Failed}

    The requested operation was unsuccessful.

    The fingerprint reader was working fine before the 1803 update but the driver appears to have failed after the update.

    My driver version is 5.1.330.26 and this is the latest driver available. Does anyone have a link from Lenovo or Microsoft to a more reliable driver?

    Thank you.
     
    GTTG, Jan 5, 2019
    #2
  3. Billie795 Win User
    Synaptic's Driver Lenovo IdeaPad Z570 for Windows 10

    I am having trouble finding a Synaptic's driver for the Lenovo IdeaPad Z570 so that more functions can be used on the touchpad. Lenovo site does not list one for this computer. Any suggestions?
     
    Billie795, Jan 5, 2019
    #3
  4. Bree 424 Win User

    Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803...

    Synaptics WBDI error

    So my laptop updated last night and now I am having problems with my synaptics WBDI (fingerprint scanner). I tried troubleshooting and it said that there is a problem, but it can't fix it. Does anyone have any ideas? When I used the Virtual Agent chat
    thing it gave me different steps to try and fix it, but I couldn't follow the steps because I couldn't find all of them. It also suggested uninstalling the synaptics WBDI, but I'm hesitant to do so because I want to be able to get it back. I have the Yoga
    910.
     
    Bree 424, Jan 5, 2019
    #4
Thema:

Synaptics WBDI fingerprint driver not working on Lenovo Ideapad 520 after Windows 10 1803...

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