Windows 10: System black screen and restart when plugged in but not on battery power

Hi, Just wondering if anyone could give some advice please. My laptop, which I've recently repasted, tends to crash in games almost instantly when plugged into my power brick. I've tried running War Thunder and DCS but both have crashed almost immediately upon hitting any sort of graphics-intensive screen. When on battery power with power settings maxed, I get 0 issues running games on ultra settings all the way until the battery dies. I have tried lowering the TDP in GHelper ranging from 20W all the way to 200W. Nothing I have tried allows me to run these games for more than a minute or so be

:)

 

Black Screen after update

Hi,

Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

Method 1:

Step 1: Perform Power Drain and check if you are able to access your desktop screen.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
  
• Press and hold the Power button for 30sec.
• Plug the charger/power cord and restart system.

Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

Method 2: Inaccessible Desktop.

If you are unable to access the desktop screen and you are stuck on the
Black Screen, then I would suggest that you refer to the article
Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

about plug-in or plug-out with AC adapter

I have done all of the above and when I plug my computer in with a fully charged battery the screen still goes black - I am on Windows 10 and my computer is 3 days old - HP Pavillion Laptop - I know there has got to be an easy answer for this Problem - Like
a setting somewhere, but I am used to using my computer plugged in at all times and I think that it is stupid that I have to take out the battery to do this??? Any more suggestions??? :-(

 

Windows 10 Black screen, Start screen, Critical Low Battery

Hi,

Thank you for posting your query on Microsoft Community.

I would suggest you try the power troubleshooter if you are able to boot into the system.

Follow the steps below.

• Press Windows key + W and type Troubleshooting.
• Select Troubleshooting and click on System and Security.
• Click on Power and follow the onscreen steps.

For black screen issues click on the link below and refer the suggestions by Sharath Srinivasa.

Redirecting

Hope this helps.

Regards,