Windows 10: System crash, system restart and sometimes BSOD when playing games

it's been 2 months from the first crash and i couldn't find any solution for it. i did every possible solutions but nothing worked for me. i reinstalled and updated Windows, updated the drivers, updated the BIOS, checked and tested the hardware, no overheated, no hardware issues, no overclock, no issue in the cables, i tested CPU and GPU limit for power and speed, reassembling the PC , installed a new fan, cleaning the PC time to time and applied new silicone thermal paste to CPU. i'm getting random errors but the most common error is: Event ViewerSystemump file creation fa

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System restart at unexpected times without BSOD.

Hello,

I'm using this OptiPlex 5055 Ryzen CPU desktop and have uploaded this system's specifications under the "2nd PC Spec" section of my profile.

This system often restarts itself at unexpected times, despite the fact that no resource intensive application is run on it (not even the Solitaire game in Windows 10!). Possibly the heaviest application that is run on this system is the Google Chrome Browser! Otherwise, its use is largely limited to the Microsoft Office suite.

I've disabled "Automatically restart" option under Advanced System Settings as follows:



Despite this, I don't get the BSOD. The system simply restarts.

So the only option I could think of at my disposal was memory dumps (which thankfully are being created every time the system witnesses such restart!).

I used Nirsoft's BlueScreenView and got the following output:



As you can see, the culprit seems to be ntoskernel.exe.

However, a little reading over the internet suggested related to ntoskernel crash suggested that this is likely to be a drivers issue. But to my disappointment, when I validated this PC's drivers' status with Dell Command Update application, the system already had all relevant drivers installed and updated to their latest versions by Dell's standards.




I also ran the Passmark's Memtest86 testing tool on this system and no problems were reported.

I've run out of ideas at this point so I decided to create this thread.

I ran the Beta Log collector tool and the zip file is attached for your reference (please see DESKTOP-2OOD0RP-(2019-04-16_19-01-26).zip).

Kindly suggest possible issues/troubleshooting steps/solutions.

P.S.: I might be incorrect in posting this thread under the BSOD Crashes and Debugging Forum since this system isn't giving me an actual BSOD. So please let me know in case I migrate this thread to another forum.

 

BSODs and Crashing While Playing Games

About a few weeks ago I was plagued with some crashes in a game called DOOM: Eternal these were seemingly random, and caused a PAGE_FAULT_INNONPAGED area BSOD. I ran verifier which only offered the driver ntoskrnl.exe as the culprit, but this driver cannot be faulty or my OS would not even be bootable.

I since stopped playing that game and played Destiny which was also plagued with various crashes with the same BSOD error, but the source of this failure was due to a driver BEDAisy.sys from BattleEye, a third-party anti-cheat. This was a problem that I thought was simply contained to the game, but I notice now more frequently on other games that I often crash excessively especially after installing latest NVIDIA drivers.

In attempts to remediate some of these issues I've taken several steps such as a clean reinstall of Windows between dropping DOOM and picking up destiny. I have also removed any XMP profiles and any overclocks on my PCs RAM, CPU, and GPU. Now the issue seems to be more central to some driver, or component as it causes may other games to crash and error with various BSODs. Perhaps the info gleamed from the dumps can show more information.

System Info and BSOD dumps: Crash Details 2024-7-3

 

System restarts on its own

It all began when I changed my CPU cooling. The system runs fine when I play games, pass 3DMark Vantage with no problem, but when I try to play MP4 files with Media Player Classic it restarts after few minutes. Few times it restarts while idle. I reinstall the Vista but it did not help. The CPU is not overheating (actually is 10 degrees cooler now). Any suggestions?