Windows 10: System crash unexpected shutdown

Hello,It's been a while since I'm experiencing random crashes on my Laptop, Windows 10 IoT Enterprice LTSC 21H2 OS Build 19044.2491.Step by step:1. Work normally on my laptop, charger is connected, full battery, no problem at all.2. Suddenly, a random crash happens and causes the laptop to fully shutdown INSTANTLY like a power loss3. Check Event.viewer and find this:Event ID 41, 172 and 6008Here's the sleep study result file:https://filebin.net/r4p7o9taa1qn98z9/sleepstudy-report.htmlhttps://file.io/g9XEuEyYT3KW

:)

 

The previous system shutdown was unexpected

Hi,

Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.

I’m sorry to know that your Computer shuts down automatically and gets error code
6008, "The previous system shutdown was unexpected".

I apologize for the inconvenience caused to you and I appreciate the efforts who took to resolve the issue. I will be happy to assist you with this.

Please refer the suggestions given by
Ronald K using the below link and check if that helps.

Redirecting

Also refer the suggestions given by Shinmila H using the below link and check if that helps.

Redirecting

Note : This article applies to Windows 10 also.

Please let us know, if you need any further help and we would be glad to assist you further.

Thank you.

 

System crash (unexpected shutdown)

Hello,

It's been a while since I'm experiencing random crashes on my Laptop, Windows 10 IoT Enterprice LTSC 21H2 OS Build 19044.2491.

Step by step:

1. Work normally on my laptop, charger is connected, full battery, no problem at all.

2. Suddenly, a random crash happens and causes the laptop to fully shutdown INSTANTLY (like a power loss)

3. Check Event.viewer and find this:

Event ID 41, 172 and 6008

Here's the sleep study result file:

System Power Report

https://file.io/g9XEuEyYT3KW

 

Unexpected Shutdown

Hi

Please see response to your questions below

• Did you make any changes on the computer prior to this issue?
  

No changes other than about a month ago reinstalling W10.

• What troubleshooting steps have you done so far?

Other than checking updates have successfully installed, none as not sure approach to take.

• What was the exact error code/message you have received?

No error code or message received. On the first occasion I was looking at outlook and without any warning the PC shutdown. It was almost as if it was a desktop (it is a laptop) and the power stopped. The laptop was plugged into the mains and in addition
the battery had a full a full charge.

On restarting the laptop no error message came up and I only noted a small difference in boot up, that for a short period a blue screen was displayed (not normally seen on boot up) and then the start screen appeared for me to log in.

As mentioned previously the only reference to this is from the log which in the summary states that there was an unexpected shutdown.