Windows 10: System Image Failure, 0x807800A1, 0x800423F4

I just installed a new SDD with fresh Windows 10 Home and can't get a system image made. Here's the error screen...



:)

 

System Image failure with error: The system image restore failed. Error details: The parameter is incorrect (0x80070057)" on Windows 10

Here's my issue in a nutshell. Had an issue with my HP Envy 17 Leap Motion. I have Windows 8.1 upgraded to 10. Made a system image disk on an external hard drive and sent the unit back to HP for repair. HP had to replace the motherboard and some other small
issues. Got the system back and attempted to re-load the system image disk and got the following messages - "The system image restore failed. Error details: The parameter is incorrect (0x80070057)"

Tried to do a recovery and got this message:

"Your PC/Device needs to be repaired

A required device isn't connected or can't be accessed.

Error code: 0x000000f

You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device, contact your PC administrator or PC/Device manufacturer."

(btw...I have installation DVD and a USB recovery drive)

Next it was suggested I reset the PC. I got this message:

"The drive where Windows is installed is locked. Unlock the drive and try again."

Have no clue how to do that.

I hope I've give you enough information to offer a suggestion.

Original title: System Image failure

 

System Image failure with error: The system image restore failed. Error details: The parameter is incorrect (0x80070057)" on Windows 10

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand that you are unable to reload the system image disk after getting the laptop from the repair shop.

As you have created a system image before making any hardware changes, I would like to inform that: the supporting files for the new hardware wouldn't be present on the system image. Also, wouldn't match with the existing system files.

System image doesn't contain any of your data, it restore your computer using a system image file. The system image overwrites your computer's state and files.

I suggest you to use an ISO file for Windows 10, try the reinstall Windows 10 and check if it helps.

I recommend you to refer to the Microsoft article: Recovery options in Windows 10

Section: Use installation media to reinstall Windows 10

I would like to inform that on Windows 8.1, the product key would be pre-injected on the Motherboard. As you have changed the hardware (Where product key will be installed), you will face activation issues.

I suggest you to refer to: Activation in Windows 10 in case of such situations.

Section: Activating Windows 10 after a hardware configuration change

Hope it help. Kindly update the status of this issue, we will be happy to help you further.

 

What is the order of your Hard drives in your BIOS now you installed a new SSD.
I read somewhere that the disk with the MBR/GPT needs to have first priority else yout get this kind of faillures.

 

Agreed lifetec, OS (boot) SSD should be on 1st SATA port, either 0 or 1 depending on Motherboard

 

HD BBS Priorities:
1=P2: PNY (System) >----------------------swapped cables with Seagate------------------> 1=P0: PNY (System)
2=P0: Seagate (Backup) >--------swapped cables with PNY and disabled boot--------> 2=Disabled
3=P3: Western Digital (Storage) >----moved cable to P1 and disabled boot------------> 3=Disabled

Boot Option Priorities:
1=Windows Boot Manager >--------------didn't change-------------------->Windows Boot Manager
2=P2: PNY (System) >----------swapped cables with Seagate---------->2=P0: PNY (System)

Here's the results...




I've NEVER had an issue with putting HDDs on whatever sata I wanted and then setting priorities in bios! Must be an SSD/UEFI thing. Thanks so much for making me feel stupid.*Tongue

 

Nobody's wanting to make anybody feel stupid, I don't remember where I picked up that little factoid, probably when I installed my first SSD.

Now you can help somebody else out with a similar problem. Glad it worked out for you *Smile