Windows 10: System Image Recovery - signing in not possible

Hi Community,

I recently tried to do a System Image Recovery from a saved system Image I store on an external drive.

I got to the point where the computer re-boots into the Recovery Environment.

> re-start + Shift (or from settings-restart) > trouble shoot > advanced options > system image recovery

(all on a blue screen background - no taskbar etc visible)

At this point the computer re-boots and opens into the actual system image recovery environment.

First window shows my name (administrator) - I click on it

Now I see my account and are asked to type in my account password (Microsoft account password)


Up to this point everything worked as described many times in various instructions and tutorials.


Now the trouble starts: I cannot type into the password box - the cursor (not the mouse cursor) where the first letter should be is NOT blinking.

I try every key on the keyboard - no reaction!

(Outside Of The Recovery Window/Environment The Keyboard Is Working Fine)!!!

(I tried a different keyboard anyways - same)


I had chats with support / tech people already/second level - nobody had a solution.


I solved the initial problem why I wanted to revert to a system image otherwise with a complete reset … however, I want to be able to

use the system image feature.


Any suggestions


Please try the procedure - it's no problem to back out of the system image recovery window back to normal

And again - since this was MANY times misunderstood by various techs:

It's not that I didn't know my password

It's not the keyboard - keyboard works otherwise fine - is illuminated as usual

the part where the source of the system backup is recognised comes after signing in - and the ext. drive was attached

After a full reset (everything) of Win10 - it still does it


Thanks

:)

 

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Unable to use repair disk and system image recovery as it will not work

Hello,

Your question does not contain all the required information needed for us to help you. I suggest you to provide more details regarding the issue you’re facing.

Please provide us more information help you better:

• 
  What is the exact issue that you are facing?
  
• 
  Did you receive any error message or error code?
  
• 
  What is the error that you receive while performing system image recovery through repair disk?
  
• 
  What all troubleshooting steps have you done?
  

Reply with necessary information to help you better.