Windows 10: System Information : Can't Collect Information

Dimuthu Jayasingha · Oct 15, 2024

Hi all,I have a laptop with Windows 10 Version 22H2, OS build 19045.5911 installed. After September 2024 windows update System Information stopped working. Based on other forum post, this seems to be an issue with WMI register. I followed instructions in other posts to reset the WMI register and that is not working.I have not attempted to rename the "Repository" in System32\wbem in Safe Mode. What other steps can I take to fix this issue?

:)

Greg Carmack · Oct 15, 2024

Problem with System Information - Can't Collect Information

Hello again Milen -

Let's continue to try to fix the msinfo WMI error:

https://www.winhelponline.com/blog/fix-for-msin...

https://support.captureone.com/hc/en-us/article...

https://www.dell.com/community/Windows-General/...

https://windowsreport.com/windows-management-fi...

(Avoid ad links which intrude into editorial copy, especially DO NOT INSTALL Restoro, PC Repair Tool and Reimage ads)

If you'll report back more detailed results, I'll know better what else to suggest.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Brink · Oct 15, 2024

T-Mobile Shares Additional Information Regarding Ongoing Cyberattack

As we shared yesterday, we have been urgently investigating the highly sophisticated cyberattack against T-Mobile systems, and in an effort to keep our customers and other stakeholders informed we are providing the latest information we have on this event and some additional details:

Late last week we were informed of claims made in an online forum that a bad actor had compromised T-Mobile systems. We immediately began an exhaustive investigation into these claims and brought in world-leading cybersecurity experts to help with our assessment.

We then located and immediately closed the access point that we believe was used to illegally gain entry to our servers.

Yesterday, we were able to verify that a subset of T-Mobile data had been accessed by unauthorized individuals. We also began coordination with law enforcement as our forensic investigation continued.

While our investigation is still underway and we continue to learn additional details, we have now been able to confirm that the data stolen from our systems did include some personal information.

We have no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.

Some of the data accessed did include customers’ first and last names, date of birth, SSN, and driver’s license/ID information for a subset of current and former postpay customers and prospective T-Mobile customers.

Our preliminary analysis is that approximately 7.8 million current T-Mobile postpaid customer accounts’ information appears to be contained in the stolen files, as well as just over 40 million records of former or prospective customers who had previously applied for credit with T-Mobile. Importantly, no phone numbers, account numbers, PINs, passwords, or financial information were compromised in any of these files of customers or prospective customers.

As a result of this finding, we are taking immediate steps to help protect all of the individuals who may be at risk from this cyberattack. Communications will be issued shortly to customers outlining that T-Mobile is:

Immediately offering 2 years of free identity protection services with McAfee’s ID Theft Protection Service.

Recommending all T-Mobile postpaid customers proactively change their PIN by going online into their T-Mobile account or calling our Customer Care team by dialing 611 on your phone. This precaution is despite the fact that we have no knowledge that any postpaid account PINs were compromised.

Offering an extra step to protect your mobile account with our Account Takeover Protection capabilities for postpaid customers, which makes it harder for customer accounts to be fraudulently ported out and stolen.

Publishing a unique web page later on Wednesday for one stop information and solutions to help customers take steps to further protect themselves.

At this time, we have also been able to confirm approximately 850,000 active T-Mobile prepaid customer names, phone numbers and account PINs were also exposed. We have already proactively reset ALL of the PINs on these accounts to help protect these customers, and we will be notifying accordingly right away. No Metro by T-Mobile, former Sprint prepaid, or Boost customers had their names or PINs exposed.

We have also confirmed that there was some additional information from inactive prepaid accounts accessed through prepaid billing files. No customer financial information, credit card information, debit or other payment information or SSN was in this inactive file.

We take our customers’ protection very seriously and we will continue to work around the clock on this forensic investigation to ensure we are taking care of our customers in light of this malicious attack. While our investigation is ongoing, we wanted to share these initial findings even as we may learn additional facts through our investigation that cause the details above to change or evolve. FORWARD-LOOKING STATEMENTS This communication includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements other than statements of historical fact are forward-looking statements. These forward-looking statements are generally identified by the words “anticipate,” “believe,” “estimate,” “expect,” “intend,” “may,” “could” or similar expressions. Forward-looking statements are based on current expectations and assumptions, which are subject to risks and uncertainties that may cause actual results to differ materially from the forward-looking statements. These risks and uncertainties include those related to the cybersecurity incident discussed above, such as our ability to assess and remedy the cybersecurity incident, and legal, reputational and financial risks resulting from this or other cybersecurity incidents and other risks and uncertainties associated with our business as described in our filings with the Securities and Exchange Commission. Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. We undertake no obligation to revise or publicly release the results of any revision to these forward-looking statements, except as required by law.
Click to expand...

Source: T-Mobile US, Inc. - T-Mobile Shares Additional Information Regarding Ongoing Cyberattack Investigation

Kyle__jj · Oct 15, 2024

System Information: "Can't Collect Information"

I have had an issue for 2 days now where a game will not open. Crashes instantly, doesn't even show the application anywhere except the taskbar for 3 seconds. Anyways, I figured out my issue was because of something being wrong with my WMI service. I tried to test if it was working properly by opening System Information and got this: "Can't Collect Information. Failed connection to this computer. Check to see that the Winmgmt service is running.". So, obviously, I went into Services, and sure enough Windows Management Instrumentation AND Windows Management Service are BOTH running. Only problem now is what on earth do I do.

This is a screenshot of WMI and WMS both running, along with System information telling me it's not.

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