Windows 10: System is freezing unresponsive and restarts after few minutes while playing games.

HiMy config is:i9 9900K GPU GTX 1650 32GB RAM Motherboard GL10CS PSU-500W Windows 11.My system recently started this new issue in which system hangs unresponsive and black screen appears and after few minutes it restarts itself.This happens when I play games like EAFC24, Counter Strike 2, Call of Duty Warzone 3.I also use discord and when the issue is about to come, my discord keep restarting itself and then within few minutes, PC freezes and restarts.Any idea what can be the issue?

:)

 

System freezes when playing game.

Hello Donovan,

We realize the inconvenience you are experiencing with playing game. We will certainly help you.

In order to help you better, could you please confirm a couple of things

• 
  Did you install the application from the Windows store?
  
• 
  Did you make any changes prior to this issue?
  

Let's try the below steps and check if it helps to resolve the issue.

Try Updating the graphics driver and check.

Step 1: Follow these steps to
update graphics drivers.

• Press Windows key + X and select Device Manager.
• Search for Display Adapters and expand it.
• Right click on the graphics driver and select
  Update driver software.
• Restart the System and check opening the application again.

Step 2: Uninstall and Reinstall the graphics card drivers
and update and check.

Refer:Redirecting

Step 3: Follow the st3eps from the link below and check:

Game freezes or stops responding on a Windows 10 device

Let us know the result. We will be happy to assists you further.

Thank you.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Computer screen freezes nothing happens mouse keyboard unresponsive while playing games

Problem description

As title says, this issue happens to me while playing games. It seems to happen more often on every games. The screen freezes and the system is unresponsive. Mouse and keyboard are stuck too, I have to turn off system from CPU.

I cannot replicate the problem consistently, my PC doesn't freeze during GPU/CPU stress tests and it happens inconsistently while playing games. (sometimes it works for hours sometimes it freezes and restarts twice in 10 minutes)

System Information

Motherboard: Mb-Gigabyte B660m Ds3h Ax Ddr4

CPU: Cpu-Intel I7 12700f

GPU: Gigabytes Rtx 4070
RAM: Ram-Xpg 16gb 3200mhz Gammix D30

PSU:Smps-Deepcool Pm750d 80 Plus Gold

Storage: Ssd-Wd Blue 500GB SN570 Nvme and Hd-1TB Wd Blue

What I've tried

Doing dschk and sfc /scannow

Updating graphics/cpu/biosdrivers

Windows memory diagnostics

Doing a fresh install of Windows

Removed all overclocking

CPU reaches a max(and average) of 85° in Cinebench multicore test

Installed newest Windows update