Windows 10: System randomly restarts while PC being used

Discus and support System randomly restarts while PC being used in Windows 10 BSOD Crashes and Debugging to solve the problem; The error messages shown in the system event viewer is as follows: 1) The process C:\Windows\System32\RuntimeBroker.exe (PC-DESK) has initiated the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Daman16, Sep 30, 2016.

  1. Daman16 Win User

    System randomly restarts while PC being used


    The error messages shown in the system event viewer is as follows:
    1) The process C:\Windows\System32\RuntimeBroker.exe (PC-DESK) has initiated the restart of computer PC-DESK on behalf of user PC-DESK\PC Desk for the following reason: Other (Unplanned)
    Reason Code: 0x0
    Shutdown Type: restart
    Comment:

    2) Process C:\Windows\System32\atieclxx.exe (process ID:1724) reset policy scheme from {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c} to {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}


    The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


    3) The following boot-start or system-start driver(s) did not load:
    dam


    4) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


    5) The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
    {8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
    and APPID
    {F72671A9-012C-4725-9D2F-2A4D32D65169}
    to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

    :)
     
    Daman16, Sep 30, 2016
    #1

  2. windows defender

    Did this happen when you first started the PC and logged into Windows or randomly while using the computer? If the former, it was probably a resource issue meaning that Defender was not able to get started right away due to many other programs/processes
    starting with Windows. If it happened randomly, it may have been due to an update to the definitions being applied. Sometimes the definition update needs to shut down and restart Defender to apply.

    -steve
     
    Stephen Boots, Sep 30, 2016
    #2
  3. BCUnbrokn Win User
    PC Running into blue screen error

    My PC has windows 10 and randomly (while being used) reports that it has run into a problem and will restart. I have trouble shot it and this is the second dell inspirion I have got with this problem. The only way I work around it is when I use my PC
    with Ethernet. It does not go to the blue error screen while in Ethernet. I am wondering how I can trouble shoot this or fix it, I have tried doing a complete reboot.
     
    BCUnbrokn, Sep 30, 2016
    #3
  4. Ztruker Win User

    System randomly restarts while PC being used

    Ztruker, Sep 30, 2016
    #4
  5. Daman16 Win User
    I have attached the DM Log which was requested on the post above for the BSOD help and support.
     
    Daman16, Oct 14, 2016
    #5
  6. Ztruker Win User
    Thanks, but unfortunately there are no dumps in the zip file so not much I can do to help.

    How often does this occur?
    Do you ever get a BSOD (Blue Screen of Death)?
    Try doing a Clean Boot, see if that resolves the problem. If yes then follow the directions in the Clean Boot tutorial to determine the cause of the problem.

    See here: How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
     
    Ztruker, Oct 16, 2016
    #6
  7. Daman16 Win User
    Sometimes it happens a lot, sometimes once every 2 hours, on average 5 times a day. Also sometimes it doesn't happen for a whole day. I do not get a blue screen of death, it usually just restarts out of no where.
     
    Daman16, Oct 22, 2016
    #7
  8. Ztruker Win User

    System randomly restarts while PC being used

    Try the Clean Boot I mentioned. See if that gives a clue.
     
    Ztruker, Apr 5, 2018
    #8
Thema:

System randomly restarts while PC being used

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