Windows 10: System restarts after monitors go to sleep

Hi there.I have recently been having issues with my system restarting on its own. Usually it is when I am not at the computer. Also sometimes when I go to resume operation and the monitors have turned off they don't come back on and I have to restart computer for it to get going. I have tried to see if anyone else has had the same or similar issues but it seems that I need someone to have a look at the dump files and advise what could be the cause. I have also looked through event viewer but my expertise is limited to understanding all of the information.I have a fresh install of Windows with

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Monitor will not wake from sleep

When my PC wakes from sleep it always used to wake the monitor as well but now when the PC wakes the monitor does not respond. The only way to solve the problem is to do a hard reset of the PC. The PC is definitely waking from sleep. it is just the monitor.

I have read multiple forums trying to find a solution but nothing seems to work. things I have tried:

• updating BIOS
  
• restoring Windows
  
• running Windows Update
  
• trying a different monitor
  
• checking monitor settings
  
• turning off Fast Startup
  
• Running Troubleshooter Power
  
• turning off Link State Power Management
  
• Restarting in Safe Mode
  
• Updating and Rolling Back the display adaptor
  
• checking that keyboard and mouse can wake the PC
  
• probably a few more that I have forgotten
  

Asus PN51

Windows 11Home 64 bit

AMD Ryzen 7 5700u

AMD Radeon Graphics

Any suggestions gratefully received

 

Sleep

Hi,

This may happen due to its power plan. A power plan is a collection of hardware and system settings that manages how computers use and conserve power. For this, we suggest that you reset and restore power plans to its default. kindly follow these steps:

• Open the Command Prompt (Admin).
• Copy and paste the command below into the command prompt, and press
  Enter:
  • powercfg -restoredefaultschemes
• Close the Command Prompt window, and then restart your PC to apply the changes.

After that, go to Power & sleep settings
by typing it into the Windows Search. Check the When plugged in, PC goes to sleep after
settings is set to Never.

Let us know if the steps above helped you to resolve the issue.

 

Dual monitors not waking from sleep

Hi all,

I'm having issues where my monitors won't wake from sleep in a dual monitor setup. This only occurs after waking them from a sleep state, and they work fine when booting up my PC from scratch.

I have tested both monitors in a single monitor setup and the issue goes away completely as they wake from sleep just fine when only using a single monitor. This issue only seems to occur when using both monitors simultaneously.

I have tried the below steps to no avail to remedy the issue:

• Changed the DisplayPort cable
  
• Uninstalled graphics drivers with DDU and reinstalled them again
  
• Made sure Windows update was completely up-to-date, including any optional drivers
  
• Made sure there were no unknown devices in Device Manager
  
• Turned Link State Power Management under PCI Express in Power Plan settings to off
  
• Completely formatted my PC and reinstalled Windows 11
  

None of these steps have resolved the issue.

Any assistance provided will be much appreciated!