Windows 10: System Thread Exception Not Handled" BSOD when dowloading Xbox app games

After installing XBOX app, i want to download games but after 5 seconds, BSOD.Reboot but when the desktop is launch, BSOD. I need to stop internet connection physically and use windows restore point to fix it. Same problem with Windows 10.If I uninstall antivirus, i can download. So, now i using another antivirus "TotalAV" and the problem reapears.Specs :Windows 11 Famille 64-bitAMD Ryzen 5 3600 45 °CMatisse 7nm Technology16,0 Go Dual-Channel Unknown @ 1599MHz 22-22-23-53ASUSTeK COMPUTER INC. TUF B450-PLUS GAMING AM4ASUS MG278 2560x1440@144Hz8176MB ATI AMD Radeon RX 5700 XT ASUStek Co

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System Thread Exception Not Handled?

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

The System Thread Exception Not Handled error in Windows mostly occur due to incompatible or old graphics card drivers. System Thread Exception Not Handled error is often displayed along with the Blue Screen of Death

I suggest you to boot into Safe Mode environment and update your graphic drivers.

Method 1: Update drivers.

I suggest you to update graphic drivers and check if it helps. Follow the steps given below.

• Press Windows key + X key and click on
  Device manager.
• Search for Display Adapters.
• Right-click on the graphics
  card and click on Update driver software.

You may also download the latest graphic drivers from the manufacturer’s website and install them on your computer.

If the issue still persist, I suggest you to install the drivers in compatibility mode and check.



Method 2:



Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

Hope it helps. Do let us know if your issue is resolved. For any further information, feel free to contact us.

Thank you.

 

system thread exception not handled / ntfs.sys

Hey, thanks again for the reply!

Please check my 2nd bullet point, with the 2 notes.

-----------

• W10 1809 media creation tool - boots but results in the same error.

1. Note 1: if I disconnect SSD1, HDD1 (W10 drive systems) the W10 USB can boot!
2. Note 2: while using W10 USB, If I attempt to reconnect either drive I get BSOD (system thread exception not handled - ntfs.sys)

 

BSOD System thread exception not handled

LAPTOP-4M8F4TH2-(2021-11-03_10-10-17).zip



Here i send log collector...
I hope there is a good solution..
Thank you i will surely wait for the answer


This is the BSOD
I keep getting disconnected from my wifi, and i found out my network driver keep disconnecting. I tried many things such as flush dns, reinstall driver, windows update... and still doesnt solve the problem.