Windows 10: System update failure

Hi everybody,


I tried to update my windows 10 Pro to the latest version, but it's been two months now that the update "failed to install update"

I cant seems to be able install KB4532693 or 1909





I tried everthing, install in safe mode, install manually from Microsoft Update Catalogue, it just wont update.


Some friend told me to run cbs check on cmd and it told me that something was corrupted but couldn't repair it.

log looks like that:


2020-02-22 19:10:19, Info CSI 00000025 [SR] Verifying 100 components

2020-02-22 19:10:19, Info CSI 00000026 [SR] Beginning Verify and Repair transaction
2020-02-22 19:10:19, Info CSI 00000027 Hashes for file member [l:12]'virtdisk.inf' do not match.
Expected: {l:32 ml:33 b:b9c4789dd7bdf58f6c10d8c1ac43a3e3f9346c24a531616cc0fbb477727f81ab}.
Actual: {l:32 b:d15edeae87d92745fc00beaefa42fdbabf36e5aedaa378ac991bfbac2e262d2a}.
2020-02-22 19:10:19, Info CSI 00000028 [SR] Cannot repair member file [l:12]'virtdisk.inf' of dual_virtdisk.inf, version 10.0.18362.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-02-22 19:10:19, Info CSI 00000029 Hashes for file member [l:12]'virtdisk.inf' do not match.
Expected: {l:32 ml:33 b:b9c4789dd7bdf58f6c10d8c1ac43a3e3f9346c24a531616cc0fbb477727f81ab}.
Actual: {l:32 b:d15edeae87d92745fc00beaefa42fdbabf36e5aedaa378ac991bfbac2e262d2a}.
2020-02-22 19:10:19, Info CSI 0000002a [SR] Cannot repair member file [l:12]'virtdisk.inf' of dual_virtdisk.inf, version 10.0.18362.1, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}, type [l:14]'dualModeDriver' in the store, hash mismatch
2020-02-22 19:10:19, Info CSI 0000002b [SR] This component was referenced by [l:157]'Microsoft-Windows-Client-Desktop-Required-Package0110~31bf3856ad364e35~amd64~~10.0.18362.295.773EB6FD97A94C949B5DF55A9DB1701A246FCF129CCA41D720EE77B2DF08FDC5'
2020-02-22 19:10:20, Info CSI 0000002c [SR] Verify complete



I don't know if it have something to do with the fact that my computer cannot update.


I tried to run CMD

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

but it did not help either.


I've kind of run out of options,

I hope someone can help me with this.


Thanks a lot in advance.

:)

 

Windows Update failure with error 0x80070002

Thanks Jessen,

I have tried all the steps suggested to no avail as I have been browsing all similar failures and tried the suggested solutions. The Windows Update service appears to work ok as all other updates are ok.

It may help if I someone could explain the meaning of the failure message.

When I tried the USB method it failed in a similar way suggesting that there was something wrong with the Windows Product Key. It may help that at sometime in the past the system was restored after a failure. On some forums I have seen comments that if the
key is not perfect then the upgrade will not work.

Mike

 

System restore failure windows 10

Hi Jack,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

I suggest you to run System file checker. System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps:

• 
  Press Windows key + X, select
  Command prompt (Admin) to bring up elevated Command prompt.
  
• 
  In Command prompt type
  sfc /scannow and press enter.
  
• 
  Restart the computer.
  
  If no corrupted system files were found in the previous state, then I suggest you to try the following steps:
  

• 
  Open command prompt by pressing
  Windows key + X and selecting “Command prompt admin”.
  
• 
  In command prompt, type the following commands and press Enter after each command:
  
  DISM.exe /Online /Cleanup-image /Scanhealth
  
  DISM.exe /Online /Cleanup-image /Restorehealth
  

• Close the command prompt and restart the PC and check if it works.

Keep us posted on Windows related queries and we will be happy to assist you further.

 

After update computer boots to Bios screen

Hi Denise,

Automatic restart after an update may be caused by a hardware failure. As our initial troubleshooting step, we suggest that you follow these steps:

• Press Windows and type "view advanced system settings".
• Select View advanced system settings.
• Under the Startup and Recovery section, click
  Settings.
• Under System Failure, remove the check mark next to
  Automatically restart and click OK.
• Restart your computer.

Get back to us with the status of the issue.