Windows 10: System will not recognize external displays at start up .

I have two external monitors attached to my Microsoft surface through a dock. The system had difficulty at startup until I disconnected the dock. Once disconnected, the system started as normal except when I reconnected the dock the system would not recognize the displays. Thoughts for a cure?.

:)

 

System will not recognize external displays at start up .

I have two external monitors attached to my Microsoft surface through a dock. The system had difficulty at startup until I disconnected the dock. Once disconnected, the system started as normal except when I reconnected the dock the system would not recognize the displays. Thoughts for a cure?.

 

Projecting to an external display

Hi,

Thank you for posting your query in Windows 10.

I understand that you are unable to use external display with windows 10.

This usually occurs if the video driver was not installed properly or not configured correctly.so I would suggest you to reinstall the drivers in compatibility mode and check if it helps.

I suggest you to follow the steps below and see if it helps:

Uninstall Display Adapter drivers

I suggest you to uninstall the display drivers and reinstall them in compatibility mode.

To uninstall the driver, follow the steps below:

• Press Windows key + R
• Type devmgmt.msc
• Right click on the driver you want to uninstall
  
• Click on Uninstall
• Restart the system

After the computer restarts, install the driver in compatibility mode.

• Select the setup file
• Right click on it and click on
  properties
• Click on Compatibility tab
• Select the operating system
• Click Ok.

Hope it helps, do get back to us if you need further assistance with Windows.

 

Laptop suddenly stopped recognizing the external monitor

Hi,

Thank you for posting your query in Microsoft Community.

To assist you better, I would like to ask if the laptop is unable to recognize only the external monitor or other external devices also.

I suggest you to run the Hardware and Devices troubleshooter by following the steps below:

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.
  

Hope the information is helpful. Keep us posted on the status for further assistance.